Patient Service Representative - Full-Time, Days

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Perryville (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision coverage

Paid time off

Tuition support

Retirement plan matching

Job summary

Mercy Perryville is seeking a Patient Service Representative to be the first point of contact for patients and visitors and to manage front desk operations for a seamless experience.

We value strong communication, confidentiality, accuracy in data entry, and empathetic, professional service. This is a full-time, day-shift role in the ENT department at Mercy.

Qualifications

• High school diploma or equivalent is required.
• Experience in a medical office is preferred, not required.

Responsibilities

• Be the first point of contact for patients and visitors.
• Manage front desk operations and workflows to support a seamless patient experience.
• Maintain patient confidentiality and handle inquiries with tact and diplomacy.
• Enter patient information accurately and schedule appointments.

Skills

Strong communication

Data entry

Customer service

Accuracy

Confidentiality

Adaptability

Training post-hire

Education

High school diploma or equivalent

Tools

Data entry software

Word processing

Job description

Find your calling at Mercy!

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Position Details

Mercy Perry (Perryville, MO)

Department: ENT

Shift: Full-Time, Days

Education

• High school diploma or equivalent

Minimum Qualifications

• High school diploma or equivalent

Skills, Knowledge And Abilities

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications

• One year of applicable medical office experience.

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

keyword(s): PSR, PCA