Front Desk Coordinator

North American Dental Group (NADG); Morgantown (WV); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Healthcare Spending Account

Paid Time Off

401k

Voluntary Life & Disability Insurance

Employee Assistance Program

Referral Program

Employee Discount Program

Job summary

North American Dental Group partners with Open Up to deliver best-in-class patient care and a patient-first philosophy. The Front Desk Coordinator supports insurance verification, scheduling, and clear communication with patients, while handling daily financial tasks to ensure seamless visits.

Responsibilities include greeting visitors, answering calls, explaining procedures, collecting payments, and tracking cancellations. A high school diploma and 1–5 years in a related role are preferred.

Qualifications

• High School Diploma or equivalent; Associate degree preferred.
• 1–5 years of customer service, insurance, or dental experience preferred.
• Knowledge of dental software and Microsoft Office; ability to learn new programs.

Responsibilities

• Handle cash-related tasks, insurance verification, and end-of-day reports to keep patients at ease.
• Answer phones, greet visitors, schedule/verify/confirm appointments.
• Explain procedures and services using dental knowledge for patients.
• Present financial policies and collect co-payments while verifying insurance.
• Track appointments affected by no-shows, cancellations, and late arrivals.

Skills

Customer Service

Insurance Verification

Phone Etiquette

Detail Oriented

Education

High School Diploma

Associate degree preferred

Tools

Dental software

Microsoft Office

Job description

Front Desk Coordinator

\"Open Up\" to A Whole New Dental Experience

Imagine working in a place which delivers best in class patient care and focuses on putting every patient first, every visit. Our guiding principle is empathy, and we want you to join us on our mission to transform the dental experience. Our practice partners with North American Dental Group which provides us with the necessary support in order to fulfill our purpose of ensuring excellent patient care.

Overview

Front Desk Coordinator

\"Open Up\" to A Whole New Dental Experience

Imagine working in a place which delivers best in class patient care and focuses on putting every patient first, every visit. Our guiding principle is empathy, and we want you to join us on our mission to transform the dental experience. Our practice partners with North American Dental Group which provides us with the necessary support in order to fulfill our purpose of ensuring excellent patient care.

Wondering how this shapes your job experience?

We use our individuality and dental expertise to practice group dentistry and ensure that every patient leaves our office feeling satisfied. Do you have the drive and passion to help others improve their oral health in the way that we do? Come join our team- help us pioneer a new culture of dentistry.

Smiling From Open To Close

Monday - Thursday 7:30am-5:00pm

Friday 8:00am-4:00pm

Responsibilities

Skills Required to Make a Great \"Impression\" on Our Team

• Must be dependable and skilled in quality control when handling financial information, performing insurance verification, and preparing end of the day reports, always keeping our patients worry-free
• Performs clerical tasks such as sorting, opening, distributing mail, scanning, and photocopying. Answer phone calls and provide information to callers; greet visitors/patients; schedules, verifies, and confirms patient appointments.
• Explains procedures and/or services to patients using dental knowledge.
• Presents financial policies and arrangements to patients collect co-payments and verify insurance coverage as appropriate.
• Tracks appointments due to no-shows, cancellations, and late arrivals

Qualifications

So How Can You \"Fill\" This Role?

• High School Diploma or equivalent (Associate's degree preferred)
• 1-5 years of customer service, insurance, or dental experience preferred
• Knowledge of dental software, Microsoft Office programs, as well as ability to learn new programs as needed

Benefits

• Health, Dental and Vision Insurance (Full-time employees)
• Healthcare Spending Account
• Paid Time Off
• 401k
• Voluntary Life & Disability Insurance
• Employee Assistance Program
• Referral Program
• Employee Discount Program

Equal Opportunity Employer

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other characteristic protected by law.

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