Front Desk Coordinator

North American Dental Group; Warren (OH); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive PTO

401k

Career growth

Job summary

North American Dental Group is seeking a Front Desk Coordinator in Warren, OH. You will be the first point of contact, greet patients, handle phone calls, schedule appointments, verify insurance, and manage financial transactions with accuracy and empathy.

The role emphasizes customer service, dental software proficiency, and a collaborative environment designed to deliver exceptional patient care.

Qualifications

• High School Diploma or equivalent; an Associate’s degree is preferred.
• 1-5 years of customer service, insurance, or dental office experience preferred.
• Knowledge of dental software and Microsoft Office; ability to learn new programs.

Responsibilities

• Handle financial information, verify insurance, and prepare end-of-day reports to keep patients worry-free.
• Perform clerical tasks: mail, scanning, photocopying; answer calls, greet visitors, schedule and verify appointments.
• Explain procedures and services to patients using dental knowledge.
• Present financial policies, collect co-pays, and verify insurance coverage as appropriate.
• Track appointments affected by no-shows, cancellations, and late arrivals.

Skills

Customer service

Insurance verification

Dental software

Microsoft Office

Education

High School Diploma

Associate’s degree preferred

Job description

Overview

Front Desk Coordinator

“Open Up” to A Whole New Dental Experience

Imagine working in a place which delivers best in class patient care and focuses on putting every patient first, every visit. Our guiding principle is empathy, and we want you to join us on our mission to transform the dental experience. Our practice partners with North American Dental Group which provides us with the necessary support in order to fulfill our purpose of ensuring excellent patient care.

Wondering how this shapes your job experience?

We use our individuality and dental expertise to practice group dentistry and ensure that every patient leaves our office feeling satisfied. Do you have the drive and passion to help others improve their oral health in the way that we do? Come join our team— help us pioneer a new culture of dentistry.

Smiling from Open to Close

Monday through Thursday 7:30am-5:30pm

Some Fridays 8am-12pm

Responsibilities

Skills Required to Make a Great “Impression” on Our Team

• Must be dependable and skilled in quality control when handling financial information, performing insurance verification, and preparing end of the day reports, always keeping our patients worry-free
• Performs clerical tasks such as sorting, opening, distributing mail, scanning, and photocopying. Answer phone calls and provide information to callers; greet visitors/patients; schedules, verifies, and confirms patient appointments.
• Explains procedures and/or services to patients using dental knowledge.
• Presents financial policies and arrangements to patients collect co-payments and verify insurance coverage as appropriate.
• Tracks appointments due to no-shows, cancellations, and late arrivals

Qualifications

So How Can You “Fill” This Role?

• High School Diploma or equivalent (Associate’s degree preferred)
• 1-5 years of customer service, insurance, or dental experience preferred
• Knowledge of dental software, Microsoft Office programs, as well as ability to learn new programs as needed

“Brace” Yourself… It only Gets Better

• Competitive paid time off for full-time and part-time team members which increases as you grow in your career with us
• Comprehensive benefits package, including 401k
• Constant opportunities for career growth and continuing education
• An exciting atmosphere that allows for freedom and individuality – enabling our team to always strive to do the best for our patients

Equal Opportunity Employer

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other characteristic protected by law.

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