PATIENT SERVICE REP- HIGHLAND FMC

St. Bernards Healthcare; Highland (AR); On-site; USD 17,000 - 22,000; Full time

Job summary

St. Bernards Healthcare in Arkansas seeks a Patient Service Representative to greet patients and handle registration with accuracy and courtesy.

You will collect patient and insurance information, explain clinic policies, and respond to billing inquiries, while maintaining confidentiality of sensitive records. This role requires strong customer service skills, attention to detail, professionalism, and the ability to work independently in a busy health care environment.

Qualifications

• Minimum of one-year experience in customer service setting, preferably six months receptionist experience in health care setting and experience with office equipment.

Responsibilities

• Greet patients and register them for appointments in a polite, efficient manner.
• Collect accurate patient and insurance information and explain clinic policies and procedures.
• Answer telephone calls and assist with billing questions from patients.
• Process medical records requests and information requests; manage general patient account functions.
• Maintain confidentiality of patient information and uphold professional image when interacting with patients, families, staff, and physicians.
• Attendance is essential and the role requires high attention to detail and good judgment.

Skills

Customer service

Receptionist experience

Independent work

Tools

Office equipment

Job description

• Minimum of one-year experience in customer service setting, preferably six months receptionist experience in health care setting and experience with office equipment. Ability to work independently of others and exercise good judgment.
• Physical
• Normal office environment. Close eye work, vision must be corrected to 20/20. Hearing of normal & soft tones. Sitting for 7-8 hours/day. Required to stand, walk, use fingers to handle, or feel objects, tools, controls. Requires hand-eye coordination and finger dexterity. Reach with hands and arms. Lifting and carrying up to 50 pounds. May be exposed to airborne particles. Must be able to view computer screens for long periods. Occasional stress related to workload and customers with problems.

JOB SUMMARY

Greet patients and arranges for the efficient and orderly registration of patients. Ensures that accurate patient and insurance information is collected and that patients are made aware of clinic policies and procedures. Answers telephone, answers billing questions from patients. Processes medical records request, information requests and general patient account functions. Works with and has access to confidential patient information. Position requires making frequent decisions or actions following general procedures often without clearly defined precedents. Position requires a high degree of mental alertness and close visual attention to details. Position requires diplomacy and a professional image and manner in dealing with patients, families, visitors, and clinic personnel. Patient Service Representative is responsible for a positive first impression of clinic personnel as the initial point of service contact for clinic customers. This position has high contact with patients, employees and physicians. Attendance is an essential function of this job.