Patient Registration Specialist

Medical Center Hospital; Odessa (TX); On-site; USD 21,000 - 28,000; Full time

Job summary

Medical Center Hospital in Odessa, TX is seeking a receptionist to maintain a professional front-desk presence, schedule appointments, and handle incoming calls.

The role involves collecting information for various payment sources and assessing patient eligibility for payment assistance as needed.

Qualifications

• High school graduate or equivalent required.
• Prior medical field experience preferred; knowledge of admitting/registration and receivables management.

Responsibilities

• Greet and assist patients; schedule appointments; answer phones and relay messages.
• Obtain information for payment sources including Medicare, Medicaid, private insurance.
• Gather financial and family data to determine patient\'s ability to pay.

Skills

Customer service

Verbal communication

Written communication

Typing

Data entry

Attention to detail

Multitasking

Education

High school diploma or equivalent

Job description

Provides a professional atmosphere for reception, schedules appointments, answers telephone, relaying and taking messages for the FHC staff. Responsible for gathering information for the various forms of payment sources including Medicare, Medicaid, private insurance, etc. Obtains financial and family database information used in determining the patient’s ability to pay.

Education:

High school graduate or equivalent required

Training and Experience:

Prior experience in medical field preferred. Knowledge of but not limited to admitting/registration process, receivables management, credit and collection laws, billing forms, medical billing regulations, insurance benefit calculations, HMO/PPO contracts, third party funding resources.

Job Knowledge:

Excellent Customer Service skills along with good verbal and written communication skills required. General knowledge of medical business office practices. Must have basic clerical skills, typing, filing, and ability to communicate with the public, providers, nurses and patients. Ability to work with computers, electronic devices, telephones, and fax machines. Must possess the ability to do multiple tasks simultaneously and pay close attention to detail. Must be able to handle confidential situations with tact. Adaptability to dealing with the public, patients and hospital staff beyond giving and receiving directions or instructions.

Unusual Physical Demands and Working Conditions:

A. Extended periods of sitting, extensive data entry, and occasionally lifting no more than 50 lbs., such as files, paper, supplies, etc.

B. Ability to maintain composure when faced with difficult/stressful situations.

C. Varied work hours and rotating shifts may be required.

D. Possible exposure to patients with infectious diseases.