Patient Service Rep - Full Time - Orthopedics Edmond I-35

Mercy; Edmond (OK); Presencial; USD 34 000 - 42 000; Tempo integral

Resumo da oferta

Mercy seeks a Patient Service Representative (PSR) who welcomes patients and visitors, manages front desk operations, and ensures a seamless patient experience. This role is based in Edmond, Oklahoma and is full-time.

As the first point of contact, you will handle scheduling, data entry, and patient communications while maintaining confidentiality and professionalism in a fast-paced clinic environment. Mercy offers benefits and growth opportunities.

Qualificações

• High school diploma or equivalent is required.
• Strong verbal and written communication skills are essential for interacting with patients and staff.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills; be empathetic, patient-focused and professional.
• Accuracy and attention to detail in entering patient information and scheduling.
• Ability to maintain confidentiality and follow privacy policies.
• Adaptable and able to work under pressure in a clinic setting.
• Attend and complete Clinic Core Front Desk Training post-hire.

Responsabilidades

• Greet patients and visitors and manage check-in at the front desk.
• Schedule appointments and coordinate front desk workflows.
• Enter patient data accurately and maintain records with care.
• Assist clinic staff and uphold privacy and professionalism.

Conhecimentos

Communication

Data entry

Customer service

Attention to detail

Confidentiality

Adaptability

Front desk training

Formação académica

High school diploma

Descrição da oferta de emprego

Find your calling at Mercy!

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Position Details:

Minimum Qualifications:

Education: High school diploma or equivalent.

Skills, Knowledge and Abilities:

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements:

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications:

• Experience: One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.