Patient Service Rep - Ear, Nose & Throat (E.N.T.)

CEDARS-SINAI; Los Angeles (CA); On-site; USD 36,000 - 54,000; Full time

Job summary

Cedars-Sinai in Los Angeles is seeking a Patient Service Representative to deliver outstanding customer service, handle telephone inquiries, schedule appointments, and register patients. You will collect co-pays, verify insurance in CS-Link, manage referrals, and support the care flow across a multi-specialty network.

The role emphasizes infection prevention, adherence to policies, and collaboration with the care team.

Qualifications

• High school diploma or GED preferred.
• Two years of outpatient medical office experience preferred.
• Experience as a Patient Service Rep is a plus.

Responsibilities

• Provides outstanding customer service through intake, prioritizing, and resolving calls and patient needs for a multi-specialty team.
• Greets patients and assists with resolving patient issues.
• Check-in and check-out patients, collects co-payments, and reconciles payments.
• Verifies patient demographics and insurance data in CS-Link.
• Schedules appointments and completes patient registration.
• Assists with physician schedules and handles patient/provider correspondence.
• Processes and tracks referrals and authorizations for various insurance types.
• Manages patient care flow and monitors CS-Link message pools.
• Assesses workflow to find opportunities for improvement.
• Explains policies or services to patients using administrative knowledge.
• Participates in daily huddles and staff meetings.
• Promotes infection prevention standards and department policies.

Skills

Customer service

Phone etiquette

Appointment scheduling

Billing collections

Education

High school diploma or GED

Job description

Job Description

The Patient Service Rep is responsible for positive patient relations, accurate telephone communication, appointment scheduling, patient registration, payment and co-payment collection and overall providing outstanding customer service to patients through the intake of calls and ability to navigate services throughout Cedars Sinai Medical Network. This position also performs routine duties associated with the collection and maintenance of current patient demographics and insurance information.

Job Duties and Responsibilities:

• Provides outstanding customer service through the successful intake, prioritizing, and resolution of calls and patient needs for a multi-specialty team.

• Greets patients and assist with resolving patient issues or raising patients issues.

• Check-in and out patients and collect co-payments/give receipts/reconcile payments. Verifies that patient demographic and insurance data are accurate in CS-Link.

• Schedules appointments, complete patient registration, collect patient payments and provides a high standard of patient service.

• Assists with the management of physician schedules and finds opportunities for improvement. Handle patient/provider correspondence as instructed.

• Process and track referrals and authorizations for various insurance types.

• Manages patient care flow and assist with monitoring CS-Link message pools and standard work.

• Monitors and assess their own workflow to find opportunities for improvement.

• Explains policies, procedures, or services to patients using administrative knowledge

• Participates in daily huddles and staff meetings.

• Promotes and practice infection prevention standards and all department policies and procedures.
  

Qualifications

Education:

High school diploma or GED preferred.

Experience:

Two (2) years of experience working as a Patient Service Rep in an outpatient medical office setting preferred.