Patient Service Rep. Bonney Lake

Osstherapy; Bonney Lake (WA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Competitive salaries

Excellent benefits

Job summary

OSS (Olympic Sports & Spine) in Bonney Lake seeks a full-time, proactive Patient Service Rep to handle front desk duties in a fast-paced clinic. Responsibilities include scheduling, insurance verification, chart maintenance, and patient communication.

The role emphasizes customer-service orientation, organization, and collaboration with billing and treating staff, with a Monday–Friday 9:00 a.m. – 6:00 p.m. schedule and competitive compensation.

Qualifications

• High school graduation and at least 3 years in a related role or equivalent education/experience.
• Knowledge of insurance verification processes and billing basics.
• Proficient with computer programs, scanners, fax/copy, and standard office equipment.

Responsibilities

• Answer patient calls and schedule appointments.
• Verify insurance and obtain required authorizations.
• Maintain and update patient charts; manage daily logs.
• Collect payments, balance cash nightly, and run reports.
• Coordinate with billing and care staff to resolve issues.

Skills

Customer service

Phone etiquette

Insurance verification

Office software

Multiline phone system

Chart maintenance

Education

High School diploma

Tools

MS Office

Outlook

Electronic health records

Job description

Patient Service Rep. - Bonney Lake

Olympic Sports & Spine (OSS) seeks a full-time, proactive, customer-service-driven PSR to join our fast-paced Bonney Lake clinic.

At OSS, we are committed to providing high-quality customer service and care to our patients, as well as being a great employer to our employees. Our clinics are fun and full of supportive colleagues who share a passion for creating the best possible work environment. Additionally, our experienced staff offers comprehensive training and ongoing support.

The schedule is Monday-Friday,9:00 a.m. to 6:00 p.m., for a total of 40 hours per week.

Local Roots. Local Ownership. Local Commitment.

Summary of Duties:

Process all activity related to OSS’s patient services. Patient service functions include phone calls, scheduling, insurance verification, follow-up, maintaining charts, filing, and communication with referral sources. Performs other daily operating functions associated with the front desk position.

Manage all Aspects of High-Volume Patient Scheduling:

• Receive incoming patient phone calls.
• Verify insurance and obtain any required authorizations.
• Build and maintain all patient charts.
• Collect any outstanding patient payments, balance the money nightly, and print reports.
• Maintain daily statistical log sheets that include all follow-ups.
• Pull charts for the next day’s appointments and make reminder calls.
• Work on the patient issue listing and task list daily to resolve all issues.
• Communicate with OSS staff through Outlook email.
• Communicate closely with billing and treating staff to resolve all patient matters.
• Open and sort mail daily.
• Perform other related duties as required.
• Participate in educational activities and attend monthly staff meetings.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below specify the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Knowledge of insurance and the verification process.
• Knowledge of computer programs.
• Knowledge of business office procedures.
• Ability to operate a computer, scanner, fax/copy, and basic office equipment.
• Ability to operate a multi-line telephone system.
• Effective oral and written communication with patients, staff, insurers, and referral sources.
• Ability to read, understand, and follow oral and written instructions.
• Must be well organized, detail-oriented, and able to prioritize Tasks.

Education/Experience:

High School graduation or equivalent AND three years of experience in an appropriately related position OR Equivalent education/experience.

Benefits:

We offer competitive salaries and excellent benefits. Check out our benefits page for more information about our Benefits and Rewards. https://www.osstherapy.com/employee-benefits

Equal Opportunity Statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.