Patient Service Rep

Brown University Health; United States; On-site; USD 25,000 - 41,000; Full time

Job summary

Brown University Health is seeking a patient services representative who will handle incoming calls, schedule appointments, and route messages across Brown Health Medical Group Primary Care offices in Providence. The role emphasizes delivering outstanding customer service to patients and colleagues.

You will document interactions in the EMR, verify demographics and pharmacy details, and adhere to HIPAA and confidentiality standards while guiding callers to the appropriate office.

Responsibilities

• Addresses inbound calls and communicates with BHMGPC offices about patient matters
• Answers phone calls in a courteous manner, identifying self and obtaining reason for call
• Documents all interactions according to standard operating procedures and accurately and appropriately enters information in the electronic medical record (EMR)
• Schedules patient appointments according to the guidelines for each office location
• Verifies patient demographic and pharmacy information
• Follows the protocol for handling each call according to specific criteria approved by Brown Health Medical Group Primary Care
• Effectively manages multi-line phone system
• Coordinates communication and information regarding high risk patients with the appropriate office or department
• Adheres to federal and local confidentiality laws, including HIPAA, ensuring patient privacy
• Follows Brown Health Medical Group Primary Care guidelines for protecting patients' demographic, clinical and financial information
• Performs other job-related duties as assigned

Job description

SUMMARY:

Responsible for handling incoming patient calls, scheduling patient appointments and routing messages appropriately to the office locations. This position plays an important role in providing outstanding customer service to all patients.
Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

RESPONSIBILITIES:

• Addresses inbound calls and communicates with BHMGPC offices about patient matters
• Answers phone calls in a courteous manner, identifying self and obtaining reason for call
• Documents all interactions according to standard operating procedures and accurately and appropriately enters information in the electronic medical record (EMR)
• Schedules patient appointments according to the guidelines for each office location
• Verifies patient demographic and pharmacy information
• Follows the protocol for handling each call according to specific criteria approved by Brown Health Medical Group Primary Care
• Effectively manages multi-line phone system
• Coordinates communication and information regarding high risk patients with the appropriate office or department
• Adheres to federal and local confidentiality laws, including HIPAA, ensuring patient privacy
• Follows Brown Health Medical Group Primary Care guidelines for protecting patients' demographic, clinical and financial information
• Performs other job-related duties as assigned

MINIMUM QUALIFICATIONS:

Pay Range:
$18.13-$29.90

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:
The Miriam Hospital - 164 Summit Ave Providence, Rhode Island 02906

Work Type:
m-f 830-5pm

Work Shift:
Day

Daily Hours:
8 hours

Driving Required:
No