Patient Service Rep.

Olympic Sports and Spine; Gig Harbor (WA); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Benefits

Job summary

Olympic Sports & Spine in Gig Harbor is seeking a full-time Patient Service Representative to join our clinic team. The role is 40 hours weekly, Monday–Friday, with daytime hours. You will handle front-desk duties, verify insurance, schedule appointments, maintain patient charts, collect payments, and coordinate with billing and clinical staff.

Strong communication and organization are essential. High school diploma and at least three years in a related role are expected; training provided and

Qualifications

• High School diploma or equivalent plus three years in a related position.
• Knowledge of insurance verification and the verification process.
• Ability to operate a computer, scanner, fax/copy, and basic office equipment.

Responsibilities

• Handle customer calls, scheduling, and front desk tasks.
• Verify insurance and obtain required authorizations.
• Build and maintain patient charts; collect payments and balance daily profits.

Skills

Insurance verification

Office software

Multi-line phone

Communication

Organization

Education

High School diploma

Tools

Outlook

Scanner

Fax/Copy

Job description

Patient Service Rep. - Federal Way

Olympic Sports & Spine (OSS) seeks a full-time, proactive, customer-service-driven PSR to join our fast-paced Gig Harbor YMCA clinic.

At OSS, we are committed to providing high-quality customer service and care to our patients, as well as being a great employer to our employees. Our clinics are fun and full of supportive colleagues who share a passion for creating the best possible work environment. Additionally, our experienced staff offers comprehensive training and ongoing support.

The schedule is Monday-Friday 9:00 a.m. - 6:00 p.m., for a total of 40 hours per week.

Local Roots. Local Ownership. Local Commitment.

Summary of Duties

Process all activity related to OSS’s patient services. Patient service functions include phone calls, scheduling, insurance verification, follow-up, maintaining charts, filing, and communication with referral sources. Performs other daily operating functions associated with the front desk position.

Manage all Aspects of High-Volume Patient Scheduling

• Receive incoming patient phone calls.
• Verify insurance and obtain any required authorizations.
• Build and maintain all patient charts.
• Collect any outstanding patient payments, balance the money nightly, and print reports.
• Maintain daily statistical log sheets that include all follow-ups.
• Pull charts for the next day’s appointments and make reminder calls.
• Work on the patient issue listing and task list daily to resolve all issues.
• Communicate with OSS staff through Outlook email.
• Communicate closely with billing and treating staff to resolve all patient matters.
• Open and sort mail daily.
• Perform other related duties as required.
• Participate in educational activities and attend monthly staff meetings.

Qualifications

• Knowledge of insurance and the verification process.
• Knowledge of computer programs.
• Knowledge of business office procedures.
• Ability to operate a computer, scanner, fax/copy, and basic office equipment.
• Ability to operate a multi-line telephone system.
• Effective oral and written communication with patients, staff, insurers, and referral sources.
• Ability to read, understand, and follow oral and written instructions.
• Must be well organized, detail-oriented, and able to prioritize Tasks.

Education/Experience

High School graduation or equivalent AND three years of experience in an appropriately related position OR Equivalent education/experience.

Benefits

We offer competitive salaries and excellent benefits. Check out our benefits page for more information about our Benefits and Rewards. https://www.osstherapy.com/employee-benefits

Equal Opportunity Statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.