Patient Service Rep.

Olympic Sports and Spine; Spanaway (WA); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Competitive salary

Excellent benefits

Job summary

Olympic Sports & Spine (OSS) seeks a full-time, proactive patient service representative for our Spanaway clinic. The role focuses on patient calls, scheduling, insurance verification, chart maintenance, and front desk duties in a fast-paced setting.

The candidate will manage high-volume scheduling, verify insurance, collect payments, and coordinate with billing and treating staff. OSS emphasizes training, support, and a collaborative work environment with regular staff meetings.

Qualifications

• Knowledge of insurance and verification processes is required.
• Comfort with common computer programs and office equipment.
• Familiarity with business office procedures and scheduling.
• Ability to operate a multi-line telephone system and basic office devices.
• Strong written and verbal communication with patients and insurers.
• Well organized, detail oriented, and able to prioritize tasks.

Responsibilities

• Process all activities related to patient services at OSS.
• Verify insurance, obtain authorizations when needed, and maintain charts.
• Schedule patients, collect payments, balance cash, and print reports.
• Maintain daily logs and reminders; pull charts for next-day appointments.
• Communicate with staff via Outlook and coordinate with billing and treating staff.
• Attend monthly staff meetings and participate in educational activities.

Skills

Insurance verification

Computer skills

Office procedures

Multi-line phone

Oral and written communication

Attention to detail

Education

High School diploma or equivalent

Three years related experience

Job description

Patient Service Rep. - Spanaway

Olympic Sports & Spine (OSS) seeks a full-time, proactive customer-service-driven PSR to join our fast-paced Spanaway clinic.

At OSS, we are committed to providing high-quality customer service and care to our patients, as well as being a great employer to our employees. Our clinics are fun and full of supportive colleagues who share a passion for creating the best possible work environment. Additionally, our experienced staff offers comprehensive training and ongoing support.

Monday-Friday,9:00 a.m. to 6:00 p.m., for a total of 40 hours per week.

Local Roots. Local Ownership. Local Commitment.

Summary of Duties:

Process all activities related to OSS’s patient services. Patient service functions include phone calls, scheduling, insurance verification, follow-up, maintaining charts, filing, and communication with referral sources. Performs other daily operating functions associated with the front desk position.

Manage all Aspects of High-Volume Patient Scheduling:

• Receive incoming patient phone calls.
• Verify insurance and obtain any required authorizations.
• Build and maintain all patient charts.
• Collect any outstanding patient payments, balance the money nightly, and print reports.
• Maintain daily statistical log sheets that include all follow-ups.
• Pull charts for the next day’s appointments and make reminder calls.
• Work on the patient issue listing and task list daily to resolve all issues.
• Communicate with OSS staff through Outlook email.
• Communicate closely with billing and treating staff to resolve all patient matters.
• Open and sort mail daily.
• Perform other related duties as required.
• Participate in educational activities and attend monthly staff meetings.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below specify the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Knowledge of insurance and the verification process.
• Knowledge of computer programs.
• Knowledge of business office procedures.
• Ability to operate a computer, scanner, fax/copy, and basic office equipment.
• Ability to operate a multi-line telephone system.
• Effective oral and written communication with patients, staff, insurers, and referral sources.
• Ability to read, understand, and follow oral and written instructions.
• Must be well organized, detail-oriented, and able to prioritize Tasks.

Education/Experience:

High School graduation or equivalent AND three years of experience in an appropriately related position OR Equivalent education/experience.

Benefits:

We offer competitive salaries and excellent benefits. Check out our benefits page for more information about our Benefits and Rewards. https://www.osstherapy.com/employee-benefits

Equal Opportunity Statement

We are an equal opportunity employer and value diversity at our company.

We do not discriminate based on age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.