Patient Service Rep.

Olympic Sports and Spine; Federal Way (WA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salaries

Excellent benefits

Job summary

Olympic Sports & Spine (OSS) seeks a full-time Patient Service Rep in our Federal Way clinic to deliver friendly, professional front-desk service in a fast-paced environment.

The role covers phone calls, scheduling, insurance verification, chart maintenance, and coordination with billing and treating staff. Schedule is Monday–Friday, 7:00 a.m. to 6:00 p.m., totaling 40 hours weekly, with strong training and support from experienced staff.

Qualifications

• High School graduation or equivalent with at least 3 years in a related role.
• Experience with insurance verification and patient scheduling.
• Strong communication skills and ability to manage a high-volume front desk.
• Proficient with standard office software and multi-line phone systems.
• Detail-oriented and well-organized.

Responsibilities

• Process all activity related to OSS’s patient services, including phone calls, scheduling, insurance verification, follow-up, charts, filing, and referrals.
• Maintain and build patient charts; communicate with billing and treating staff to resolve patient issues.
• Pull charts for next day’s appointments and make reminder calls; balance daily payments.

Skills

Insurance verification

Office software

Office procedures

Multi-line phone system

Communication

Organization & prioritization

Education

HS diploma or equivalent + 3 years related experience

Tools

Scanner

Fax/Copier

Job description

Patient Service Rep. - Federal Way

Olympic Sports & Spine (OSS) seeks a full-time, proactive, customer-service-driven PSR to join our fast-paced Federal Way clinic.

At OSS, we are committed to providing high-quality customer service and care to our patients, as well as being a great employer to our employees. Our clinics are fun and full of supportive colleagues who share a passion for creating the best possible work environment. Additionally, our experienced staff offers comprehensive training and ongoing support.

The schedule is Monday-Friday, between the hours of 7:00 a.m. to 6:00 p.m., for a total of 40 hours per week.

Local Roots. Local Ownership. Local Commitment.

Summary of Duties:

Process all activity related to OSS’s patient services. Patient service functions include phone calls, scheduling, insurance verification, follow-up, maintaining charts, filing, and communication with referral sources. Performs other daily operating functions associated with the front desk position.

Manage all Aspects of High-Volume Patient Scheduling:

• Receive incoming patient phone calls.
• Verify insurance and obtain any required authorizations.
• Build and maintain all patient charts.
• Collect any outstanding patient payments, balance the money nightly, and print reports.
• Maintain daily statistical log sheets that include all follow-ups.
• Pull charts for the next day’s appointments and make reminder calls.
• Work on the patient issue listing and task list daily to resolve all issues.
• Communicate with OSS staff through Outlook email.
• Communicate closely with billing and treating staff to resolve all patient matters.
• Open and sort mail daily.
• Perform other related duties as required.
• Participate in educational activities and attend monthly staff meetings.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below specify the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Knowledge of insurance and the verification process.
• Knowledge of computer programs.
• Knowledge of business office procedures.
• Ability to operate a computer, scanner, fax/copy, and basic office equipment.
• Ability to operate a multi-line telephone system.
• Effective oral and written communication with patients, staff, insurers, and referral sources.
• Ability to read, understand, and follow oral and written instructions.
• Must be well organized, detail-oriented, and able to prioritize Tasks.

Education/Experience:

High School graduation or equivalent AND three years of experience in an appropriately related position OR Equivalent education/experience.

Benefits:

• We offer competitive salaries and excellent benefits. Check out our benefits page for more information about our Benefits and Rewards. https://www.osstherapy.com/employee-benefits

Equal Opportunity Statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.