Patient Service Rep

TMH The Miriam Hospital; Central Falls (RI); On-site; USD 25,000 - 41,000; Full time

Job summary

Brown University Health in Central Falls, RI is seeking a Patient Service Representative to support patient registrations, appointments, referrals, and billing processes across clinics.

The role emphasizes accuracy in demographics, coding, and authorizations, with travel to satellite offices as needed and a commitment to confidential patient data and courteous service. Work shifts cover day hours across multiple clinics in Central Falls, Lincoln, and Providence.

Qualifications

• Two-year Medical Office Management/Medical Secretary program or equivalent experience in a physician's medical office.
• Two years experience in a physician's medical office; proficient in English and scheduling.
• Excellent interpersonal and communication skills.

Responsibilities

• Oversees patient financial process to ensure payments are obtained and processed.
• Verifies that demographics, referrals, authorizations, codes, and diagnoses are complete and accurate.
• Completes end of day batch and reconciliations within established time frames.
• Provides clerical support for the practice.
• Onboards and guides new employees on department policies and procedures.
• Maintains safety, privacy, and infection control standards.
• Travel to satellite offices may be required.
• Performs other related duties as required.

Skills

Interpersonal skills

English proficiency

Medical office scheduling

Education

Two-year Medical Office Management/Medical Secretary program

Tools

Appointment scheduling software

Job description

SUMMARY

The Patient Service Representative reports to the Practice Manager. The Patient Service Representative oversees and verifies the financial processes associated with patient services provided in the Practice. The Patient Service Representative greets patients, performs registration check-in functions, answers phones, schedules patient appointments, obtains referrals and authorizations, processes forms, and performs discharge process. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate.

RESPONSIBILITIES

• Oversees patient financial process to ensure patient payments (co-payments, deductibles, self pay) are obtained at time of service and are properly processed.
• Verifies that all necessary information is complete and accurate; demographics, referrals, authorizations, billing codes, diagnoses information, etc.
• Completes end of day batch, including reconciliation of arrived patient schedule and time of service payments within established time frame.
• Provides clerical support for the practice.
• Orients and serves as a resource to new employees regarding department policies and procedures.
• Maintains quality, safety, environmental and infection control in accordance with established department policies, procedures, and objectives.
• Protects and preserves the patient’s right to privacy and confidentiality.
• Travel to satellite offices to perform duties may be required.
• Performs other related duties as required.

MINIMUM QUALIFICATIONS

• BASIC KNOWLEDGE: Knowledge normally acquired through completion of two year Medical Office Management/Medical Secretary program or equivalent experience in a physician’s medical office practice. Demonstrated knowledge and skills necessary to provide care to patients throughout the life span, with consideration of aging processes, human development stages, and cultural patterns in each step of the care process.
• EXPERIENCE: Two years experience in a physician’s medical office practice. Proficient in English language and computer appointment scheduling skills; Familiarity with medical office procedures and medical terminology. Excellent interpersonal and communication skills.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS

Healthcare environment such as physicians’ medical office practice and ancillary healthcare enterprises. Works with medical office equipment and has direct patient contact. Any potential hazards are minimized by adherence to established safety procedures and precautions including use safety equipment and protective clothing. Walks and stands intermittently throughout the day. May be exposed to electrical and energy hazards. May lift and position patients, and lift supplies up to 50 pounds.

SUPERVISORY RESPONSIBILITY

None.

BENEFITS & CORPORATE INFORMATION

• Pay Range: $18.13-$29.90
• EEO Statement: Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.
• Location: Central Falls-1000 Broad Street - 1000 Broad Street Central Falls, Rhode Island 02863
• Work Type: Monday 8:15-4:30, Tuesday 9:30-6, Wednesday 10-6, Thursday 10:30-6:30 and Friday 7:30-5:15. Float positions between three clinics, Central Falls, Lincoln and Collyer Street clinic in Providence
• Work Shift: Day
• Daily Hours: 8 hours
• Driving Required: No

As Rhode Island's largest health system and private employer, Brown University Health is the state's premier provider of health services and includes the only Level I Trauma Center for southeastern New England. Today, more than 20,000 people work at Brown University Health and bring their unique skills, experiences, and compassion to their jobs every day.

Formed in 1994, Brown University Health is a not-for-profit health system based in Providence, RI comprising three teaching hospitals of The Warren Alpert Medical School of Brown University: Rhode Island Hospital and its Hasbro Children's; The Miriam Hospital; and Bradley Hospital, the nation’s first psychiatric hospital for children; Newport Hospital, Saint Anne's Hospital and Morton Hospital, community hospitals offering a broad range of health services; Gateway Healthcare, the state’s largest provider of community behavioral health care; and Brown Health Medical Group, the largest multi-specialty practice in Rhode Island.

Brown University Health is an equal opportunity employer that values diversity of cultural background, race, gender, age, religion, identity, ability, and perspectives - we are actively committed to a diverse workforce that represents the patients and community that we serve. We are invested in creating a respectful, inclusive, and equitable environment that supports the holistic well-being of our employees and their families. Join us and help build a healthier future for our patients - and for yourself.