Patient Service Rep

Brown University Health; Central Falls (RI); On-site; USD 25,000 - 41,000; Full time

Job summary

Brown University Health is seeking a Patient Service Representative who greets patients, registers them, answers phones, schedules appointments, obtains referrals and authorizations, and processes forms with accuracy and courtesy. This role supports the Practice Manager and upholds the organization’s values.

You will maintain patient privacy, assist with financial workflows, and may travel to satellite offices as needed while demonstrating compassion, accountability, respect, and excellence.

Qualifications

• Two years' experience in a physician's medical office.
• Proficient in English and scheduling software.
• Excellent interpersonal and communication skills.

Responsibilities

• Oversees patient financial process: collects co-pays and payments at time of service.
• Verifies complete and accurate patient information: demographics, referrals, authorizations, codes, diagnoses.
• Completes end-of-day batch and reconciles schedule against payments.
• Provides clerical support for the practice and orients new staff.

Skills

English proficiency

Scheduling software experience

Interpersonal communication

Education

Medical Office Program

Job description

SUMMARY

The Patient Service Representative reports to the Practice Manager. The Patient Service Representative oversees and verifies the financial processes associated with patient services provided in the Practice. The Patient Service Representative greets patients, performs registration check-in functions, answers phones, schedules patient appointments, obtains referrals and authorizations, processes forms, and performs discharge process. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:Instill Trust and Value DifferencesPatient and Community Focus and Collaborate

RESPONSIBILITIES

• Oversees patient financial process to ensure patient payments (co-payments, deductibles, self pay) are obtained at time of service and are properly processed.
• Verifies that all necessary information is complete and accurate; demographics, referrals, authorizations, billing codes, diagnoses information, etc.
• Completes end of day batch, including reconciliation of arrived patient schedule and time of service payments within established time frame.
• Provides clerical support for the practice.
• Orients and serves as a resource to new employees regarding department policies and procedures.
• Maintains quality, safety, environmental and infection control in accordance with established department policies, procedures, and objectives.
• Protects and preserves the patient’s right to privacy and confidentiality.
• Travel to satellite offices to perform duties may be required.
• Performs other related duties as required.

MINIMUM QUALIFICATIONS

• BASIC KNOWLEDGE:Knowledge normally acquired through completion of two year Medical Office Management/Medical Secretary program or equivalent experience in a physician’s medical office practice.Demonstrated knowledge and skills necessary to provide care to patients throughout the life span, with consideration of aging processes, human development stages, and cultural patterns in each step of the care process.
• EXPERIENCE:Two years experience in a physician’s medical office practice. Proficient in English language and computer appointment scheduling skills;. Familiarity with medical office procedures and medical terminology. Excellent interpersonal and communication skills.
• WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:Healthcare environment such as physicians’ medical office practice and ancillary healthcare enterprises. Works with medical office equipment and has direct patient contact. Any potential hazards are minimized by adherence to established safety procedures and precautions including use safety equipment and protective clothing.Walks and stands intermittently throughout the day. May be exposed to electrical and energy hazards. May lift and position patients, and lift supplies up to 50 pounds
• SUPERVISORY RESPONSIBILITY: None.

PAY RANGE

$18.13-$29.90

EEO STATEMENT

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

LOCATION

Central Falls-1000 Broad Street - 1000 Broad Street Central Falls, Rhode Island 02863

WORK TYPE

Monday 8:15-4:30, Tuesday 9:30-6, Wednesday 10-6, Thursday 10:30-6:30 and Friday 7:30-5:15. Float positions between three clinics, Central Falls, Lincoln and Collyer Street clinic in Providence

WORK SHIFT

Day

DAILY HOURS

8 hours

DRIVING REQUIRED

No