Patient Service Rep

Brown University Health; Cranston (RI); On-site; USD 24,796 - 41,328; Full time

Job summary

Brown University Health is seeking a Patient Service Representative in Cranston, RI. You will greet patients, register, schedule appointments, collect payments, obtain referrals and authorizations, and support the front desk with accurate clerical tasks.

This role emphasizes privacy, customer service, and teamwork within the Practice. You will work Monday through Friday, 9:00 AM to 5:30 PM, handling daily 8-hour shifts and travel to satellite offices as needed.

Qualifications

• Two years experience in a physician’s medical office practice.
• Proficient in English language and computer appointment scheduling skills.
• Familiarity with medical office procedures and medical terminology.
• Excellent interpersonal and communication skills.

Responsibilities

• Oversees patient financial process to ensure payments at time of service.
• Verifies demographics, referrals, authorizations, billing codes and diagnoses.
• Completes end-of-day batch and reconciles schedule with payments.
• Provides clerical support and orients new employees.
• Maintains patient privacy and confidentiality.
• Travel to satellite offices may be required.

Skills

Interpersonal skills

Excellent communication skills

English proficiency

Appointment scheduling

Education

Medical Office Management/Medical Secretary program or equivalent

Tools

Appointment scheduling software

Job description

SUMMARY

The Patient Service Representative reports to the Practice Manager. The Patient Service Representative oversees and verifies the financial processes associated with patient services provided in the Practice. The Patient Service Representative greets patients, performs registration check-in functions, answers phones, schedules patient appointments, obtains referrals and authorizations, processes forms, and performs discharge process. Brown University Health employees are expected to successfully role model the organization’s values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate

RESPONSIBILITIES

Oversees patient financial process to ensure patient payments (co-payments, deductibles, self pay) are obtained at time of service and are properly processed. Verifies that all necessary information is complete and accurate; demographics, referrals, authorizations, billing codes, diagnoses information, etc. Completes end of day batch, including reconciliation of arrived patient schedule and time of service payments within established time frame. Provides clerical support for the practice. Orients and serves as a resource to new employees regarding department policies and procedures. Maintains quality, safety, environmental and infection control in accordance with established department policies, procedures, and objectives. Protects and preserves the patient’s right to privacy and confidentiality. Travel to satellite offices to perform duties may be required. Performs other related duties as required.

MINIMUM QUALIFICATIONS

BASIC KNOWLEDGE: Knowledge normally acquired through completion of two year Medical Office Management/Medical Secretary program or equivalent experience in a physician’s medical office practice. Demonstrated knowledge and skills necessary to provide care to patients throughout the life span, with consideration of aging processes, human development stages, and cultural patterns in each step of the care process.

EXPERIENCE: Two years experience in a physician’s medical office practice. Proficient in English language and computer appointment scheduling skills;. Familiarity with medical office procedures and medical terminology. Excellent interpersonal and communication skills.

PAY RANGE

$18.13-$29.90

EEO STATEMENT

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

LOCATION

Cranston-1500 Pontiac Avenue - 1500 Pontiac Avenue Cranston, Rhode Island 02920

WORK TYPE

M - F: 9 - 5:30p

WORK SHIFT

Day

DAILY HOURS

8 hours

DRIVING REQUIRED

No