Patient Service Representative

Brown-University-Health-1; Taunton (MA); On-site; USD 25,000 - 41,000; Full time

Job summary

Brown University Health seeks a Patient Service Representative to greet patients, perform registration check-in, answer phones and schedule appointments. The role also handles referrals, authorizations and patient payments, with emphasis on privacy and service excellence.

Expect to support end-of-day reconciliations and provide clerical assistance while traveling to satellite offices as needed. Day shift, 8am-4:30pm in Taunton, MA.

Qualifications

• Excellent interpersonal and communication skills.
• Proficient in English language and computer appointment scheduling skills.
• Knowledge of medical office procedures and medical terminology.

Responsibilities

• Oversees patient financial process to ensure payments are collected at time of service.
• Verifies demographics, referrals, authorizations, codes and diagnoses.
• Processes end-of-day batch and reconciles schedule with payments.
• Provides clerical support to the practice.
• Onboards and mentors new staff within the department.
• Maintains safety and privacy policies and infection control.

Skills

Interpersonal skills

Communication skills

English language

Appointment scheduling

Medical terminology

Education

Two year Medical Office Management/Medical Secretary program

Job description

SUMMARY:

The Patient Service Representative reports to the Practice Manager. The Patient Service Representative oversees and verifies the financial processes associated with patient services provided in the Practice. The Patient Service Representative greets patients, performs registration check-in functions, answers phones, schedules patient appointments, obtains referrals and authorizations, processes forms, and performs discharge process.Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:Instill Trust and Value DifferencesPatient and Community Focus and Collaborate

RESPONSIBILITIES:PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Oversees patient financial process to ensure patient payments (co-payments, deductibles, self pay) are obtained at time of service and are properly processed.
• Verifies that all necessary information is complete and accurate; demographics, referrals, authorizations, billing codes, diagnoses information, etc.
• Completes end of day batch, including reconciliation of arrived patient schedule and time of service payments within established time frame.
• Provides clerical support for the practice.
• Orients and serves as a resource to new employees regarding department policies and procedures.
• Maintains quality, safety, environmental and infection control in accordance with established department policies, procedures, and objectives.
• Protects and preserves the patient’s right to privacy and confidentiality.
• Travel to satellite offices to perform duties may be required.
• Performs other related duties as required.

MINIMUM QUALIFICATIONS:

• BASIC KNOWLEDGE: Knowledge normally acquired through completion of two year Medical Office Management/Medical Secretary program or equivalent experience in a physician’s medical office practice. Demonstrated knowledge and skills necessary to provide care to patients throughout the life span, with consideration of aging processes, human development stages, and cultural patterns in each step of the care process.
• EXPERIENCE: Two years experience in a physician’s medical office practice. Proficient in English language and computer appointment scheduling skills;. Familiarity with medical office procedures and medical terminology. Excellent interpersonal and communication skills.
• WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS: Healthcare environment such as physicians’ medical office practice and ancillary healthcare enterprises. Works with medical office equipment and has direct patient contact. Any potential hazards are minimized by adherence to established safety procedures and precautions including use safety equipment and protective clothing. Walks and stands intermittently throughout the day.May be exposed to electrical and energy hazards.May lift and position patients, and lift supplies up to 50 pounds.

INDEPENDENT ACTION:

Incumbent functions independently within a broad scope of department policies and practices, generally refer specific problems to supervisor only where clarification of departmental policies and procedures may be required.

SUPERVISORY RESPONSIBILITY:

None.

Pay Range:

$18.13-$29.90

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

72 Washington Street - 72 Washington Street Taunton, Massachusetts 02780

Work Type:

8am-4:30pm

Work Shift:

Day

Daily Hours:

8 hours

Driving Required:

No