Patient Service Rep

Lifespan; Central Falls (RI); On-site; USD 25,000 - 41,000; Full time

Job summary

Brown University Health in Central Falls, Rhode Island seeks a Patient Service Representative to support front-desk activities, registration, and patient scheduling. This role also handles referrals, authorizations, and patient billing in a fast-paced healthcare environment.

The incumbent will ensure accurate patient data, oversee the financial processes, and provide clerical support while upholding confidentiality and safety standards.

Qualifications

• Two-year Medical Office Management/Medical Secretary program or equivalent experience in a physician's medical office practice.
• Proficient in English and computer appointment scheduling skills.
• Familiarity with medical office procedures and medical terminology.

Responsibilities

• Oversees patient financial process to ensure payments are obtained at time of service and properly processed.
• Verifies that all necessary information is complete and accurate; demographics, referrals, authorizations, billing codes, diagnoses information, etc.
• Completes end of day batch, including reconciliation of arrived patient schedule and time of service payments within established time frame.
• Provides clerical support for the practice.
• Orients and serves as a resource to new employees regarding department policies and procedures.
• Maintains quality, safety, environmental and infection control in accordance with established department policies, procedures, and objectives.
• Protects and preserves the patient's right to privacy and confidentiality.
• Travel to satellite offices to perform duties may be required.
• Performs other related duties as required.

Skills

Excellent communication

English proficiency

Medical office terminology

Education

Two-year Medical Office Management/Medical Secretary program

Tools

Scheduling software

Job description

SUMMARY: The Patient Service Representative reports to the Practice Manager. The Patient Service Representative oversees and verifies the financial processes associated with patient services provided in the Practice. The Patient Service Representative greets patients, performs registration check-in functions, answers phones, schedules patient appointments, obtains referrals and authorizations, processes forms, and performs discharge process.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

Success Factors

• Instill Trust and Value Differences
• Patient and Community Focus and Collaborate

RESPONSIBILITIES:

• Oversees patient financial process to ensure patient payments (co-payments, deductibles, self pay) are obtained at time of service and are properly processed.
• Verifies that all necessary information is complete and accurate; demographics, referrals, authorizations, billing codes, diagnoses information, etc.
• Completes end of day batch, including reconciliation of arrived patient schedule and time of service payments within established time frame.
• Provides clerical support for the practice.
• Orients and serves as a resource to new employees regarding department policies and procedures.
• Maintains quality, safety, environmental and infection control in accordance with established department policies, procedures, and objectives.
• Protects and preserves the patient's right to privacy and confidentiality.
• Travel to satellite offices to perform duties may be required.
• Performs other related duties as required.

MINIMUM QUALIFICATIONS:

• BASIC KNOWLEDGE: Knowledge normally acquired through completion of two year Medical Office Management/Medical Secretary program or equivalent experience in a physician's medical office practice.
• Demonstrated knowledge and skills necessary to provide care to patients throughout the life span, with consideration of aging processes, human development stages, and cultural patterns in each step of the care process.
• EXPERIENCE: Two years experience in a physician's medical office practice.
• Proficient in English language and computer appointment scheduling skills.
• Familiarity with medical office procedures and medical terminology.
• Excellent interpersonal and communication skills.
• WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS: Healthcare environment such as physicians' medical office practice and ancillary healthcare enterprises. Works with medical office equipment and has direct patient contact. Any potential hazards are minimized by adherence to established safety procedures and precautions including use safety equipment and protective clothing. Walks and stands intermittently throughout the day. May be exposed to electrical and energy hazards. May lift and position patients, and lift supplies up to 50 pounds.
• SUPERVISORY RESPONSIBILITY: None.

Pay Range: $18.13-$29.90

EEO Statement: Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location: Central Falls-1000 Broad Street - 1000 Broad Street Central Falls, Rhode Island 02863

Work Type: Monday 8:15-4:30, Tuesday 9:30-6, Wednesday 10-6, Thursday 10-30-6:30 and Friday 7:30-5.15. Float positions between three clinics, Central Falls, Lincoln and Collyer Street clinic in Providence

Work Shift: Day

Daily Hours: 8 hours

Driving Required: No