Ambulatory Patient Services Lead

Carolinas Medical Center; New Franken (WI); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

Aurora Medical Group (AMG) is seeking a Patient Service Representative Lead at New Franken, WI. You will support providers, connect with patients, and help ensure a seamless, compassionate experience day after day.

As a lead, you will train and orient staff, schedule and monitor performance, and guide the team through complex issues while maintaining high-quality billing and medical records support. You will work a Monday–Friday schedule, with 6:30am–5:30pm hours, and lead responsibilities

Qualifications

• High school diploma or equivalent.
• Three years related customer service experience and/or in providing leadership
• Experience handling difficult caller/customers/patients.

Responsibilities

• Lead: Acts as a resource to patient services staff, which includes training/orienting, providing day-to-day work direction, scheduling of staff, and giving input on performance.
• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

Skills

Customer service

Leadership

Education

High school diploma or equivalent

Job description

Aurora Medical Group (AMG) is seeking a Patient Service Representative Lead at New Franken, WI. You will support providers, connect with patients, and help ensure a seamless, compassionate experience day after day.

As a lead, you will train and orient staff, schedule and monitor performance, and guide the team through complex issues while maintaining high-quality billing and medical records support. You will work a Monday–Friday schedule, with 6:30am–5:30pm hours, and lead responsibilities