Patient Service Representative (PSR) - Pediatrics

Advocate Health; Green Bay (WI); On-site; USD 21,000 - 28,000; Full time

Job summary

Aurora BayCare, part of Advocate Health, is hiring a Patient Service Representative to join the ambulatory care team in Green Bay. You will support providers, connect with patients, and help ensure a seamless, compassionate experience across scheduling, billing, and medical records.

The role requires a high school diploma and 1–2 years of customer service experience, with the ability to handle difficult callers and multitask in a busy clinic environment.

Qualifications

• High school diploma or equivalent.
• 1–2 years related customer service experience.
• Experience handling difficult caller/customers/patients.

Responsibilities

• Schedule: Monday – Friday, 7am–7pm, 8-hour shifts.
• Provide efficient, high-quality patient services by assisting with appointments, tests, referrals, and information.
• Support billing and medical records with accurate entry of information and timely processing.

Skills

Customer service experience

Difficult callers handling

Education

High school diploma or equivalent

Job description

Where You Will Work:

Aurora Medical Group (AMG) is part of Advocate Health, one of the nation's largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women's health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.

We're Looking For:

• High school diploma or equivalent.
• One to two years related customer service experience
• Experience handling difficult caller/customers/patients.

What You'll Do:

Schedule: Monday - Friday, between 7am - 7pm (8 hr shifts)

As a Patient Service Representative (PSR), you'll play a vital role in the care team - supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.

As a key member of the ambulatory care team, you will:

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

About This Location:

Pediatricians are medical specialists focused on the unique health care needs of infants, children, teens, and young adults up to age 21. At Aurora BayCare, our experienced and knowledgeable pediatricians provide comprehensive, quality care. We treat everything from fevers and sore throats to chronic illness and injuries. Our goal is to help your children live active, healthy lives. That begins with proactive, preventive care. Routine checkups are an important part of keeping children healthy.

Working with young people is not just about scaling the surgical method or medicine dosage down for a smaller body. Our pediatric specialists, in any subspecialty, have special heart and talent for working with young people. They understand how to deliver medical care in ways that make it less scary and anxiety-inducing. And they know how to communicate in plain language that's understandable.

The same specialized UW Health doctors you would see at American Family Children's Hospital in Madison is available at Aurora BayCare, through a collaboration with Aurora Health Care and UW Health. If your child has a rare or complicated condition, they can be treated in Green Bay and referred to Madison only when necessary. That means your family can avoid the added stress and cost of traveling for specialized medical care. Families may also find that coordinating in-network insurance approval is easier, now that treatments are available at Aurora BayCare.

Together, we are one of the largest pediatric healthcare providers and offer a full array of children's specialties in Green Bay and Northeast Wisconsin, making Aurora BayCare a destination resource for our region’s youngest patients.

Your feedback matters.

Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.

Physical Requirements and Working Conditions:

• Ability to function in a high volume, multiple-task environment, and in a crowded or closely shared workspace.
• Exposure to ill patients.
• Ability to work under stressful conditions with demanding customers.
• Must lift up to 35 pounds without help. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.

DISCLAIMER

All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.