Patient Service Representative (PSC) - Cardiology

Hartford HealthCare; Norwalk (CT); On-site; USD 42,000 - 54,000; Full time

Job summary

Hartford HealthCare is seeking a Patient Service Coordinator in Norwalk to serve patients by greeting them, registering patients, answering routine questions, and maintaining records. You will help create a positive patient experience by facilitating communication between patients and providers and ensuring efficient office operations.

Scheduling appointments and coordinating referrals and tests are included. The role requires a high school diploma or GED (or 2+ years of customer service).

Qualifications

• High school diploma or GED required, or 2+ years of customer service experience.
• 1 year of customer service experience in a fast-paced medical office preferred.
• Epic experience preferred.

Responsibilities

• Greet patients, answer routine questions, register patients, and maintain records.
• Facilitate communication between patients and healthcare providers to ensure a positive patient experience.
• Schedule appointments for timely, accurate, and clinically appropriate access.
• Respond to patient inquiries per privacy and safety standards.
• Handle insurance verifications, patient demographics, and video visits as needed.
• Manage high call volumes and route calls to clinical team when appropriate.

Skills

Customer service

Education

High School Diploma or GED

Tools

Epic

Job description

Location Detail

32 Knight Street Norwalk (10561)

Shift Detail

Mon-Fri

Work where every moment matters.

Every day, over 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.

Hartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island. We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between. Our physician led medical group enjoys an excellent reputation with patients and the medical community, offering primary care, urgent care and more than 30 different specialties.

Job Summary

Serves patients by greeting them, answering routine questions, registering patients, and maintaining records and accounts. Responsible for creating a positive patient experience by facilitating communication between patients and healthcare providers and ensuring efficient office operations. Responsible for scheduling appointments which will provide timely, accurate, friendly, and clinically appropriate patient access. The Patient Service Coordinator responds to incoming correspondence from patients, caregivers, healthcare providers, and beyond, in accordance with patient privacy and safety standards.

• Delivers exceptional customer service with the HHC brand experience.
• Welcomes patients in person or on the telephone and takes detailed messages as needed.
• Registers arriving patients, includes insurance verifications, patient demographic updates, and video visits.
• Uses Epic, patient portal and appointment reminder systems, mobile applications, and other forms of technology to manage scheduling, interact with patients and providers, and update files and patients’ records.
• Manages high call volumes. Follows Standard Work to ensure efficient patient experience.
• Corresponds with clinical operations and/or providers as necessary. Transfers calls as appropriate to clinical team members, including complaints and escalations.
• Schedules patient appointments, and informs patients of essential preparation requirements prior to visit (referrals, x-rays, medical reports, etc.).
• Schedules follow-up appointments and associated testing, documents these appointments and ensures the necessary referral authorization is obtained.
• Collects co-payments and office charges as needed and explains office payment billing policies to patients.

Qualifications

• High school diploma/GED equivalent, OR a minimum of 2 years customer service experience preferred
• 1 Year customer service experience in a fast-paced medical office
• Epic experience preferred.

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.