Patient Service Coordinator - Pulmonology Clinic - Full-Tiime

Mercycare; Cedar Rapids (IA); On-site; USD 21,000 - 30,000; Full time

Job summary

Mercy Medical Center in Cedar Rapids, IA, is seeking a Patient Service Coordinator for the Pulmonology Clinic. This on-site role supports patient-centered care by providing top-tier administrative and clerical assistance to ensure smooth clinic operations and positive patient outcomes.

Responsibilities include answering calls, scheduling visits, preparing records, coordinating billing questions, and assisting with insurance inquiries.

Qualifications

• One year of relevant customer service experience preferred.
• Previous medical office experience preferred.
• High School Diploma or equivalent preferred.

Responsibilities

• Answers telephone and disburses callers in a friendly, prompt and professional manner.
• Schedules, cancels, reschedules and confirms patient office visits.
• Prepares incoming medical record information for provider visit.
• Provides patient education as needed for scheduled tests.
• Handles routine billing questions and forwards complex questions to billing.
• Responds to medical record requests in a timely manner.
• Demonstrates understanding of insurance carriers including Medicare/Medicaid.
• Cross covers for other clerical staff as needs arise.

Skills

Excellent communication

Customer service

Computer skills

Organization

Time management

Attention to detail

Poised under pressure

Education

High School Diploma or equivalent

Tools

Scheduling software

Clinical software

Job description

Patient Service Coordinator - Pulmonology Clinic - Full-Tiime# Mercy CR## Patient Service Coordinator - Pulmonology Clinic - Full-TiimeApply: Mercy Medical Center: Full time: Posted Yesterday: JR105513Schedule: Monday - Thursday 8:00 am - 4:30 pm, Friday 8:00 am - 4:00 pm**Work Shift**Day**Scheduled Weekly Hours**40**Summary**This position supports Mercy's philosophy of patient centered care by providing excellent customer service and enables the facilitation of positive patient outcomes by providing administrative and clerical support to Mercy.**Job Description****Job Duties*** Answers telephone and disburses callers in a friendly, prompt and professional manner. Conveys messages accurately and appropriately.* Prepares incoming medical record information for provider visit.* Retrieves and disburses messages.* Schedules, cancels, reschedules and confirms patient office visits in an accurate manner and according to office scheduling procedures.* Provides patient education as needed for the scheduled test/procedures.* Handles routine billing questions as they arise and forwards more complex questions to the Mercy billing office as appropriate.* Responds to medical record requests in a timely manner.* Demonstrates a general understanding of the different insurance carriers (including Title 19 and Medicare) and their eligibility requirements.* Utilizes and has full knowledge scheduling software and the fundamentals of the clinical software.* Cross covers for other clerical staff as needs arise.* Maintains work area in a clean, neat and orderly manner.* Follows Mercy's safety guidelines, carries out job-specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.**Department Specific Duties** Mercy Pulmonology Clinic:* Maintains physician schedule in the scheduling software and in outlook.* Creates weekly meeting agendas, with input for the team, records and distributes meeting minutes.* Orders office supplies. **Knowledge, Skills and Abilities*** Excellent communication and customer service skills, computer skills, organization, time management, attention to detail and the ability to remain poised and efficient in a fast-paced environment. **Professional Experience*** One year of relevant customer service experience preferred, previous experience in a medical office setting preferred. **Education*** High School Diploma or equivalent preferred. **Licensure, Certification, Registration*** N/A **Physical Requirements**Light: Exert 20 lbs. of force occasionally and/or 10 lbs. of force frequently**Pay Rate Type**Hourly***Mercy is an independent, community-based organization supporting the Cedar Rapids area for over 120 years.***Mercy is an equal-opportunity employer. We value diversity, equity, and inclusion and therefore evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status, and other legally protected characteristics.