PATIENT SERVICE COORDINATOR - PARA PLACEMENTUNIT

St. Mary's Healthcare System for Children; Uniondale (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Excellent benefits

Generous paid time off

Tuition reimbursement

Life insurance

Flexible spending accounts

403(b) retirement plan

Job summary

St. Mary’s Healthcare System for Children is seeking a Patient Service Coordinator for the Centralized Para Placement Unit.

The role ensures initial placement of paraprofessional services from contracted vendors and reassignment as needed, building rapport with vendors to ensure coverage for all cases in a timely, proportional manner. The position involves collaborating with Home Care Teams, managing vendor profiles, and coordinating scheduling in Cerner HomeWorks.

Qualifications

• Knowledge of hardware, software, and telecommunications operations.
• Strong knowledge of Microsoft Office applications.
• Excellent consultative and communication skills.
• Analytical ability, judgment, and discretion with confidential matters.
• Ability to work efficiently with management and staff.

Responsibilities

• Communicates with paraprofessional vendors to cover cases promptly.
• Collaborates with Home Care Team to set service levels and schedules.
• Ensures vendor profiles meet policies and obtains supervisor signatures.
• Informs scheduling system entries and assigns vendors in the scheduling module.
• Monitors service changes and maintains a billing log for each patient.
• Provides back-up support when the team or scheduler is out.
• Keeps senior management updated on cases with coverage gaps.
• Participates in meetings and contributes to process improvements.
• Participates in special projects.
• Performs other related duties as assigned.

Skills

Vendor coordination

Paraprofessional scheduling

Communication

Analytical ability

Confidentiality

Education

Assc. Degree in Computer Science

Tools

Microsoft Office

Job description

Brief Description

The Patient Service Coordinator, Centralized Para Placement Unit, is responsible for ensuring the initial placement of all needed paraprofessional services from a vendor contracted by St. Mary’s Home Care, and the reassignment of cases to other paraprofessional vendors, whenever warranted. Will develop a good rapport with all vendors to ensure all cases are covered in an effective and timely manner, and are proportionally distributed among vendors. Works under general supervision.

Essential Duties

• Communicates to paraprofessional vendors, new and existing cases that require paraprofessional services, and works to have cases covered in a timely manner. Informs vendors of patients’ needs per the Plan of Care.
• Collaborates with vendors and assigned Home Care Team to ensure the level of service, timeframes, hours and days of service are accurately set for cases, and distributes communications to vendors and Home Care teams with the agreed upon information.
• Ensures profiles are received from vendor agencies and ensures that profiles are in accordance with policies and procedures. Obtains signature from Supervisor of new vendor profiles. Assists with maintaining updated vendor profiles.
• Informs Para scheduler to initiate paraprofessional schedule for initial cert periods in the Scheduling module in Cerner HomeWorks. Assigns the vendor(s) in Resource Assignment and transfers case to patient’s Home Care Team.
• Monitors changes in paraprofessional services and maintains log of each change by patient, and acts as centralized resource for clarification of the paraprofessional schedule for each patient for billing purposes. Follows-up with Home Care teams if changes noted on paraprofessional communication but not in Cerner HomeWorks or vice versa.
• Acts as back‑up support to Home Care Teams and scheduler for changes in paraprofessional scheduling when Home Care Team assigned personnel or scheduler is out of the office for extended periods of time.
• Notifies and updates Senior management and management staff on the status of cases that have gone without coverage.
• Participates in meetings, contributions to the improvement of procedures related to paraprofessional services and business operations.
• Participates in special projects.
• All other related duties as assigned.

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Requirements

Formal Education Required

Associates Degree preferably in Computer Science or the equivalent and/or related experience preferred.

Previous Experience Required

• Requires sufficient knowledge of hardware, software, and telecommunications operations, business requirements and area workflow process.
• Strong knowledge in Microsoft Office applications.
• Excellent consultative and communication skills, analytical ability, judgment, and the ability to work efficiently with management and staff.
• Mature individual, able to handle confidential aspects of the position.

Summary

Join our fabulous team of professionals where big hearts help little patients! We RECOGNIZE ability and REWARD excellence. We offer a competitive salary and generous benefits:

• Excellent individual/family benefits
• Generous paid time off
• Tuition reimbursement
• Life insurance
• Flexible spending accounts
• 403(b) retirement plan

St. Mary’s Healthcare System for Children is committed to nurturing a compassionate environment that welcomes all children, young adults, families, and staff; built on the belief that what makes us different makes us stronger, and provides unity throughout our community.

St. Mary’s Healthcare System for Children is an Equal Opportunity Employer

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