Patient Care Technician I - Hickman Hospital - MedSurg

8085 ProMedica Charles and Virginia Hickman Hospital; United States; On-site; USD 36,000 - 48,000; Full time

Job summary

ProMedica Charles and Virginia Hickman Hospital is seeking a Patient Care Tech (PCT) for night shifts in the Med Surg Unit. The role supports patient care teams, handles telephony and clerical tasks, and ensures supplies and equipment are stocked and functioning.

You will coordinate admissions, discharges, and transfers as part of a broader care team. Qualified candidates have a high school diploma, assume responsibility with a patient-first approach, and can communicate clearly in English.

Qualifications

• High school diploma or equivalent.
• BLS certification due within 6 months of hire.
• Ability to read, write, and speak English.
• Excellent communication and telephone etiquette.
• Basic math and basic computer skills.
• Adaptable to changing environment and fast-paced.
• Ability to work well under stress.
• Previous nursing assistant experience or recent nursing assistant program completion.

Responsibilities

• Assists patient care team with exams and procedures and data collection.
• Answers phones, takes messages, directs calls.
• Coordinates admission, discharge and transfer processes.
• Maintains inventory and par levels for supplies and equipment.
• Prepares patients for treatments and procedures both physically and psychologically.
• Provides guest relations and supports families and others.
• Collaborates with health care team to ensure seamless care.
• Performs clerical activities to facilitate efficient patient services.

Skills

BLS

English proficiency

Communication skills

Math basics

Computer basics

Stress tolerance

Education

High school diploma

Job description

Location: Hickman Hospital Department: Med Surg Unit Weekly Hours: 36 Status: Full time Shift: Nights (United States of America)

Job Summary: A Patient Care Tech (PCT) at ProMedica plays a vital role in the health and safety of our patients every day. From caring for patients to performing clerical services, a PCT helps all members of the ProMedica health care team while complying with standards, procedures, and policies. A PCT is a genuine ambassador for ProMedica as they interact with patients, visitors, and co-workers. The PCT assists the patient care team with exams, procedures, obtaining patient data and other processes related to direct patient care. The PCT also ensures an appropriate stock of supplies and equipment is available and functioning properly. In this role, you will perform tasks related to scheduling procedures, coordinating admission as well as discharge and transfer processes. PCTs answer phones, take messages, and direct calls. You will also pick up and deliver specimens, documents, and other items to contribute to operational efficiency. The above summary of accountabilities is intended to describe the general nature and level of work performed by the positions; it should not be considered exhaustive.

ACCOUNTABILITIES

*All duties listed below are essential unless noted otherwise*

• Applies the knowledge and skills necessary to provide care appropriate to the age of the patients served (i.e.: infant, pediatric, adolescent, adult, and geriatric), coordinated and delegated by licensed nursing personnel.
• Collects patient data as directed.
• Recognizes and reports any changes or deviations from routine to licensed nursing personnel, including abnormal vital signs, symptoms, condition changes, patient events, and patient responses to treatment.
• Provides guest relations, fields phone inquiries appropriately.
• Provides support to families and significant others, assisting the nursing staff to meet these needs.
• Perceived as helpful and friendly to all customers.
• Collaborates with all members of the health care team and physician offices to promote a seamless patient care continuum.
• Facilitates prompt, efficient patient services through organizing, prioritizing, and performing clerical activities.
• Assists in preparing patients, physically and psychologically, for treatments, procedures, and studies.
• Maintains inventory and par levels for special equipment and supplies.
• Performs any other job related to duties as indicated.

REQUIREMENTS

• Education: High school graduate or equivalent.
• Skills: BLS within 6 months of hire.
• Skills: Able to read, write, and speak the English language.
• Skills: Must have excellent communication skills and telephone etiquette.
• Skills: Ability to perform basic math and must have basic computer skills.
• Skills: Ability to deal effectively with a changing environment and be open to new ideas.
• Skills: Ability to function quickly in stressful situations.
• Years of Experience: Previous experience as a nursing assistant or proof of satisfactory completion of a nursing assistant program in the last two years.

PREFERRED REQUIREMENTS

• Years of Experience: Experience as a unit clerk in an acute care environment.

ProMedica is a mission-driven, not-for-profit health care organization headquartered in Toledo, Ohio. It serves communities across nine states and provides a range of services, including acute and ambulatory care, a dental plan, and academic business lines. ProMedica owns and operates 10 hospitals and has an affiliated interest in one additional hospital. The organization employs over 1,300 health care providers through ProMedica Physicians and has more than 2,300 physicians and advanced practice providers with privileges. Committed to its mission of improving health and well-being, ProMedica has received national recognition for its clinical excellence and its initiatives to address social determinants of health. For more information about ProMedica, please visit promedica.org/aboutus.

Benefits: We provide flexible benefits that include compensation and programs to help you take care of your family, your finances and your personal well-being. It’s what makes us one of the best places to work, and helps our employees live and work to their fullest potential.

Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica, please contact [e-mail]

Equal Opportunity Employer/Drug-Free Workplace Health Care Is Everything We pride ourselves on being a place where people start and develop life-long careers. From a thriving culture to flexible benefits, we have so much to offer those who join our team. Find your career and be the heart of health care in our mission-driven organization.