Patient Service Coordinator (Medical Assistant/Front Office role)

UPMC; Mechanicsburg (Cumberland County); Hybrid; USD 38,000 - 52,000; Full time

Job summary

UPMC in Mechanicsburg seeks a Patient Service Coordinator who blends medical assistant and front desk skills to deliver smooth patient experiences. You will greet patients, register them, verify insurance, collect copays, and support nursing staff with routine clinical tasks in a busy clinic.

In this dual-role position, you’ll manage front desk operations while assisting with patient care, rooming, taking vitals, and coordinating testing schedules.

Qualifications

• Front desk registration and appointment scheduling experience.
• Insurances verification and copay collection.
• Clinical support including rooming patients and taking vital signs.
• Ability to assist nursing staff and maintain exam rooms.

Responsibilities

• Complete vital signs, specimen testing and EKGs as needed.
• Organize daily schedule of patients and assign rooms.
• Coordinate supplies for the unit.
• Greet patients and explain processes to new patients.
• Provide lobby/waiting room supervision and serve as clinic liaison.
• Collect copays and balance daily.
• Coordinate scheduling for testing and biopsy schedules.

Skills

Front desk experience

Medical assistant background

Customer service

Vital signs

Clinical support

Insurance verification

Scheduling appointments

Patient care

Job description

Do you love working with patients and want to expand your experience in a dynamic healthcare setting? If so, ourPatient Service Coordinatorrole could be the perfect fit for you!

This position is ideal for someone who brings both medical assistant and front desk experience and enjoys balancing patient-facing administrative work with hands-on clinical support. In this primarily front office role, you’ll serve as a key part of a busy, rapidly growing department, helping ensure a smooth and positive experience for every patient.

What You’ll Do:

In this dual-role position, you’ll use your clinical background alongside strong customer service skills to support both front desk operations and patient care needs.

• Front Office Excellence:Serve as the first point of contact for patients by greeting and registering them, scheduling appointments, verifying insurance, and collecting co-pays, while delivering a welcoming and professional experience in a fast-paced environment.
• Clinical Support:Assist nursing staff with patient care in a limited capacity, including rooming patients, taking vital signs, and helping maintain exam rooms and clinical areas to support efficient patient flow.

Responsibilities:

• Completes vital signs, specimen testing and EKGs as needed.
• Organizes daily schedule of patients, greet patients and assigns rooms.
• Orders supplies for unit as necessary.
• Maintains competency requirements.
• Coordinates the ordering of blood products in collaboration with RNs, Blood Bank and Laboratory.
• Greets each person entering the clinic, identifies self and role. Explains processes and procedures to new patients and assists with paperwork.
• Participate in interdisciplinary activities such as staff meetings and other committees as assigned.
• Other Duties as Assigned.
• Maintain high visibility. Stationed in a prominent area in the clinic that is readily identifiable and accessible to customer.
• Anticipates and responds to meet customer needs.
• Respond appropriately to crisis situation as a team member.
• Participates in interdisciplinary activities such as staff meetings and other committees as assigned.
• Assists in the registration of patients to include verification and confirmation of health insurance coverage.
• Immediately report any situation that may impact safety of patients, visitors and staff.
• Provides front desk coverage as assigned.
• Continuously monitors environment and facilitates correction of any detraction from the appearance, comfort and safety of the clinic.
• Account for all customers in the clinic.
• Provides lobby/waiting room coordination and supervision.
• Serve as liaison between customer and clinic staff.
• Collects 100% of copays daily and correctly balances at the end of each day.
• Coordinates scheduling to include testing.
• Coordinates and manages the bone marrow biopsy schedule for multiple practitioners and bone marrow technician.