Patient Service Coordinator/MA

Johns Hopkins University; Timonium (MD); On-site; USD 48,000 - 58,000; Full time

Job summary

An established industry player is looking for a dedicated Patient Service Coordinator/MA to join their dynamic team in a bustling outpatient clinic. This role is pivotal in ensuring smooth clinic operations and providing exceptional customer service to patients and healthcare providers alike. You'll be responsible for managing patient flow, verifying information, and assisting with vital signs and clinical procedures. If you're passionate about patient care and thrive in a fast-paced environment, this opportunity offers a chance to make a real difference in the lives of patients while working within a supportive and collaborative team.

Qualifications

• High School diploma or equivalent required.
• Certification as a Medical Assistant must be obtained within 6 months of hire.
• One year of customer service experience is required.

Responsibilities

• Direct patient flow and ensure timely room placements.
• Verify patient information and assist with clinical procedures.
• Maintain clinic operations and assist in emergency situations.

Skills

Customer Service

Phlebotomy

Vital Signs Monitoring

ECG Testing

Education

High School Diploma

Medical Assistant Certification

CPR Certification

Tools

EPIC

Job description

The Department of Medicine is seeking a Patient Service Coordinator/MA (PSC/MA) to work in an outpatient setting with responsibilities related to patient care and the clinic environment within the Rheumatology clinic at Green Spring Station. The position is centralized and will work across specialty centers to ensure optimum flow and customer service within the clinic. The PSC/MA provides exemplary customer service to patients, physicians and internal customers to aid in meeting patient satisfaction goals of the division.

Specific Duties & Responsibilities:

• Contribute to smooth clinic operations by directing patient flow with close attention to volume of patients registering, being placed in clinic rooms, and checking out. Ensure that patients are placed in rooms on time.
• Verify and enter pre-registration and insurance information into the computer system and prepare daily printed schedules for designated areas.
• Obtain and/or verify patient demographic data by phone or in person.
• Inform patients of costs of care being provided, and guide them to appropriate resources for further information, guidance, or assistance.
• Provide cross coverage for the full-time PSC (registration) during absences and breaks.
• Obtain and record vital signs: temperature, pulse, respirations, blood pressure, weight and height.
• Assists patients to exam room and prepare patients for examination and/or diagnostic procedures.
• Prepare examination or treatment areas before, during and after patient use.
• May assist with medical records preparation.
• Maintain and apply principles of aseptic technique and infection control when performing clinical duties and tasks.
• Operate clinical equipment as directed by a physician.
• Will perform phlebotomy functions.
• Collect and process specimens according to Standard Operating Policies and Procedures at a competent level and according to age and needs of the patient population served.
• Recognize emergency situations, implement emergency procedure according to clinic guidelines and administer first aid, including CPR.
• Order, stock and maintain exam rooms and clinic areas with standard levels of supplies when necessary.
• Assist patients in wheelchairs and stretchers with transfers to and from exam tables, procedure tables and scales utilizing proper body mechanics and safety measures.
• Ensure that soiled linens, needle containers, and potentially infectious waste are appropriately disposed and removed from the clinic and exam area according to the infection control guidelines.
• Serve as a back-up to maintain room assignment grid for all physicians practicing at the Green Spring Station. Independently resolve any issues with daily room assignments and coordination of clinic flow. Determine when to involve the clinic manager in the resolution of issues.
• Complete all functions of primary full-time medical assistant in their absence.
• Provide cross coverage to all areas in the clinic, including, but not limited to registration, appointment and scheduling, answering calls, greeting patients and guests, template updates, and notifying providers of schedule changes.
• May perform ECGs/HRV testing.
• Other duties as assigned.

Minimum Qualifications

• High School diploma or graduation equivalent.
• Certification/registration as a Medical Assistant (e.g. CMA, AAMA, RMA, AMT, NAHP), if not currently certified/registered, must become certified/registered within 180 days (6 months) of date of hire.
• Current CPR certification by the American Heart Association or the American Red Cross

• One year of work experience in customer service.
• Additional education may be substituted for required experience, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

• Experience with Phlebotomy and ECGs.
• Experience with EPIC.

Classified Title: Patient Service Coordinator/Medical Assi
Job Posting Title (Working Title): Patient Service Coordinator/MA
Role/Level/Range: ATO 40/E/02/OD
Starting Salary Range: $16.20 - $28.80 HRLY ($48,000 targeted; Commensurate w/exp.)
Employee group: Full Time
Schedule: M - F 8:30a - 5p
FLSA Status: Non-Exempt
Location: School of Medicine Campus
Department name: SOM DOM Bay Rheumatology
Personnel area: School of Medicine

Salary Range

The referenced salary range represents the minimum and maximum salaries for this position and is based on Johns Hopkins University's good faith belief at the time of posting. Not all candidates will be eligible for the upper end of the salary range. The actual compensation offered to the selected candidate may vary and will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, internal equity, market conditions, education/training and other factors, as reasonably determined by the University.

Total Rewards
The referenced base salary range represents the low and high end of Johns Hopkins University's salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/.

Education and Experience Equivalency
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Applicants Completing Studies
Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

Background Checks
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

Diversity and Inclusion
The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer

The Johns Hopkins University is committed to equal opportunity for its faculty, staff, and students. To that end, the university does not discriminate on the basis of sex, gender, marital status, pregnancy, race, color, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status or other legally protected characteristic. The university is committed to providing qualified individuals access to all academic and employment programs, benefits and activities on the basis of demonstrated ability, performance and merit without regard to personal factors that are irrelevant to the program involved.

Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Accommodation Information
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at [e-mail]. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit https://accessibility.jhu.edu/.

Vaccine Requirements
Johns Hopkins University strongly encourages, but no longer requires, at least one dose of the COVID-19 vaccine. The COVID-19 vaccine does not apply to positions located in the State of Florida. We still require all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. This change does not apply to the School of Medicine (SOM). SOM hires must be fully vaccinated with an FDA COVID-19 vaccination and provide proof of vaccination status. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

School of Medicine - East Baltimore Campus