Patient Service Coordinator/ MA

UMass Amherst; Columbia (MD); On-site; USD 35,000 - 50,000; Full time

Job summary

The Department of Medicine at a leading university is seeking a Patient Service Coordinator/Medical Assistant to join their Gastroenterology and Hepatology team. This role involves assisting patients with scheduling and care, ensuring a positive experience, and supporting clinical operations. Candidates should have a high school diploma, Medical Assistant certification, and customer service experience.

Qualifications

• Must obtain Medical Assistant certification within 180 days if not certified.
• One year of customer service experience required.
• Current CPR certification required.

Responsibilities

• Assist patients with scheduling, registration, and insurance verification.
• Provide patient care duties under supervision, including vital signs and education.
• Support clinical operations and maintain supplies.

Skills

Customer Service

Communication

Patient Care

Education

High school diploma or equivalent

Certification as a Medical Assistant (CMA, RMA)

Tools

Microsoft Office

Job description

The Department of Medicine is seeking a Patient Service Coordinator/MA to work as a team member with the Division of Gastroenterology and Hepatology at Knoll North in Columbia.

Specific Duties & Responsibilities

Patient Service Coordinator position responsibilities 50%

• Offer friendly, courteous, and confidential assistance to every patient to ensure a positive experience at Johns Hopkins Division of Gastroenterology and Hepatology clinic at Knoll North.
• Maintain accurate patient information to facilitate encounters; use automated systems for scheduling, pre-registration, check-in, and check-out; work collaboratively in a team environment.
• Schedule follow-up appointments and relay preparation instructions for tests and examinations.
• Coordinate visits within and between departments.
• Telephone and interview patients and families for pre-registration and appointment confirmation.
• Distribute directions, maps, fee schedules, and department information to patients.
• Send medical questionnaires to gather missing information.
• Verify and input pre-registration and insurance data; prepare daily schedules.
• Obtain demographic data and confirm appointments via phone or mail.
• Register patients, inform them about costs, and guide them to resources.
• Answer calls, handle payments, and manage billing and medical record requests.

Certified Medical Assistant Responsibilities 50%

• Provide patient care duties under supervision, demonstrating responsible behavior and effective communication.
• Maintain clinical supplies, organize patient flow, and ensure safety.
• Participate in patient care, including assessment, vital signs, specimen management, and assisting with procedures.
• Recognize emergencies, provide first aid, and administer CPR.
• Provide patient education and health information, including injections and pre-visit vitals.

Unit Operations

• Support smooth patient flow and clinical operations, assist with exam preparations, and maintain supplies.
• Operate equipment safely, dispose of waste properly, and perform delegated tasks.
• Assist with front desk duties and telemedicine triage.

Responsibility in Medical Assistant Role

• Identify learning needs, participate in meetings, and suggest improvements.
• Use resources to validate care decisions.

Age Specific Care

• Provide age-appropriate care based on patient needs, gained through education or experience.

Minimum Qualifications

• High school diploma or equivalent.
• Certification as a Medical Assistant (e.g., CMA, RMA); must obtain within 180 days if not certified.
• One year of customer service experience.
• Current CPR certification; must maintain during employment.

Preferred Qualifications

• Experience at Johns Hopkins or similar service industry.
• Knowledge of medical terminology, insurance, and Microsoft Office.