Patient Service Coordinator - Call Center in Smyrna, TN

Neuhaus Foot & Ankle; Smyrna (TN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

24 days PTO

401(k) with employer contribution

Medical/Dental/Vision

Life insurance

Growth opportunities

Job summary

Neuhaus Foot & Ankle in Smyrna, TN is seeking a Patient Service Coordinator to join our front desk and support the clinic with exceptional patient care and efficient scheduling. You will handle inbound calls, schedule appointments across multiple providers and locations, update patient records in the EMR, and ensure HIPAA compliance while delivering empathetic service.

The role emphasizes teamwork, accuracy, and compassionate communication in a fast-paced podiatry setting, with opportunities for

Qualifications

• Experience handling patient interactions in healthcare.
• Ability to thrive in a fast-paced, high-volume call center.
• Strong communication and interpersonal skills; empathetic approach.
• Experience with medical insurance plans (Medicare/Medicaid) is a plus.

Responsibilities

• Answer incoming calls promptly and professionally to deliver a great patient experience.
• Schedule appointments accurately across multiple providers and locations.
• Coordinate patient requests with clinical staff for timely follow-up and resolution.
• Route calls, messages, and requests to the appropriate department.
• Follow provider scheduling templates and appointment guidelines.
• Update and maintain accurate patient information in the EMR.
• Document patient interactions clearly and accurately.
• Adhere to HIPAA and company policies.

Skills

Patient service

Call center

HIPAA compliance

EMR documentation

Tools

eClinical Works

EMR

Job description

Love helping people and connecting with others? We’re looking for someone who can bring patience, positivity, and great communication to every patient call.

At Neuhaus Foot & Ankle, we believe exceptional patient care begins with exceptional people. Our Patient Service Coordinators are often the first voice our patients hear and play a critical role in helping them access the care they need.

We're looking for team members who are compassionate, dependable, and thrive in a fast-paced environment. If you're passionate about helping others, enjoy being part of a supportive work family, and want a career that is both meaningful and rewarding, we'd love to have you join our team.

Key responsibilities are:

• Answer incoming calls promptly and professionally while delivering an exceptional patient experience
• Schedule appointments accurately across multiple providers and clinic locations
• Coordinate patient requests with clinical staff to support timely follow-up and resolution
• Route calls, messages, and requests to the appropriate department or team member
• Follow provider scheduling templates and appointment guidelines
• Update and maintain accurate patient information in the EMR
• Document patient interactions clearly and accurately
• Adhere to company policies, procedures, and HIPAA requirements

Qualifications are

• Previous experience handling patient interactions or assisting in a healthcare clinic or hospital setting
• Ability to thrive in a fast-paced, high-volume call center environment
• Experience working with medical insurance plans including Medicare, Medicaid and commercial types is highly preferred
• Experience working in a podiatric or orthopedic practice is a plus
• An exceptional customer service orientation featuring empathetic, compassionate, and professional demeanor with each interaction
• Tenacious problem solver, with capacity to embrace complex problems and arrive at effective solutions in a timely manner
• Enjoys working in a team-based environment with active collaboration
• Must be an effective communicator with excellent grammar and interpersonal skills
• Strong typing skills with the ability to accurately document information while
• Experience working in an EMR is preferred, eClinical Works software is a plus
• Demonstrated experience as a motivated and dedicated team member with a stable work history
  

We have high expectations and provide a rewarding work environment for those that find Neuhaus Foot and Ankle the right fit. We protect our culture and care about our work environment. We offer perks and benefits such as . .

• 24 days of PTO!
• 401(k) with 3% salary contribution after the first year
• Medical/Dental/Vision with $2,500 Annual Health Savings Account
• Company-paid $50,000 life insurance
• The potential for growth and advancement in the company