Patient Service Coordinator Ambulatory I - FOH, Radiology

Hennepin Healthcare; Minneapolis (MN); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Patient Service Coordinator to enhance patient experiences in their Radiology department. This role is pivotal in providing a welcoming atmosphere for patients and their families, ensuring efficient front desk operations, and supporting clinical staff. Candidates should possess strong customer service skills, be adaptable to a fast-paced environment, and demonstrate proficiency in electronic health records. Join a team dedicated to equity and optimal health outcomes, where your contributions will make a significant impact on patient care and clinic efficiency.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short and Long-term Disability Insurance

Retirement Funds

Paid Time Off

Tuition Reimbursement

License and Certification Reimbursement

Qualifications

• Minimum 1 year experience in customer service and front desk procedures.
• Ability to work in a fast-paced environment and prioritize tasks.

Responsibilities

• Welcome patients and assist with check-in and scheduling.
• Handle financial transactions and maintain workspace cleanliness.

Skills

Customer Service

Communication

Problem-Solving

Organizational Skills

Bilingual (English/Spanish or English/Somali)

Education

High School Diploma or equivalent

Associate Degree (Healthcare or Business concentration preferred)

Tools

Electronic Health Records (EHR) - Epic

Microsoft Office

Outlook

Job description

Job Description - Patient Service Coordinator Ambulatory I - FOH, Radiology (250502)

Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County.

Equal Employment Opportunities: We believe equity is essential for optimal health outcomes and are committed to achieving optimal health for all by actively eliminating barriers due to racism, poverty, gender identity, and other determinants of health.

SUMMARY
We are currently seeking a PSC Ambulatory I-FOH to join our Radiology team. This full-time/part-time role will primarily work on-site (Days).

Purpose of this Position: The purpose of this position is to provide a welcoming experience for patients and their families. The main objectives of this position are to meet and exceed patient expectations as it relates to front desk procedures; to act and communicate in a professional and positive manner to patients, providers, and care team staff; and to provide team-oriented support to staff to assist in meeting overall HHS registration quality goals.

RESPONSIBILITIES

• Welcomes patients and guests in a friendly manner, following the “I am Welcomed” standard workflow
• Provides navigation assistance to all patients and guests
• Utilizes the electronic health record accurately and efficiently to perform the following functions:
  • Patient Check-in
  • Point of Service Collections (Co-payments, Self-pay, and outstanding balances)
  • Registration
  • Patient Check-out (Schedule following the standard processes)
  • Verify insurance accuracy through RTE (Real Time Eligibility) and Benefit Engine
• Ensures personal workspace and patient waiting areas are neat and sanitized.
• Responsible for handling patient financial transactions
  • Cash Box
  • Cash Collections
  • Credit/Debit card transactions
  • Daily reconciliation
• Promotes the organization and assists in maintaining clinic efficiency
• Check-out patients
• Provide scheduling support for contracted providers and specialty departments
• Provide support for providers with requests and urgent needs
• Manages special patient needs upon request
• Maintains Clerical Pool In-basket messages; messages are completed appropriately based on the SLA (Service Line Agreement) and urgency of the message
• Receives and creates encounters for medical forms and delivers them to the clinical team
• Assist with processing of time-sensitive patient needs, such as patient forms, etc.
• Perform other duties as assigned

QUALIFICATIONS
Minimum Qualifications:

• High School Diploma or equivalent
• At least one year of experience in related field and/or six months of Front of House experience
• One year of customer service experience

Preferred Qualifications:

• Ability to work cohesively, effectively, and respectfully with individuals from a variety of economic, social, and culturally diverse backgrounds
• Ability to work in a fast-paced, continually changing environment
• Ability to respond appropriately to shifting priorities
• Ability to prioritize work assignments
• Consistently exceeds quality and productivity standards, including accuracy in patient registrations and scheduling as well as customer service expectations
• Demonstrates knowledge and understanding of organizational policies and procedures
• Technical proficiency in basic computer skills and applications such as Microsoft Office and Outlook
• Ability to work independently and in a team setting

Knowledge/ Skills/ Abilities:

• 6 months of previous HHS experience
• Associate Degree (Healthcare or Business concentration preferred) or 2 years of customer service experience in similar clinic/ambulatory healthcare environment
• Certification from
  • HFMA OR
  • NAHAM OR
  • HBI Patient Access Certification
• Experience with Electronic Health Records (EHR) – Epic experience preferred
• Understanding of medical terminology
• Experience with different payers/insurance requirements
• Bilingual fluency in English/Spanish or English/Somali or other languages including ASL (not required)

Please Note: Offers of employment from Hennepin Healthcare are conditional and contingent upon successful clearance of all background checks and pre-employment requirements.

• We offer a competitive pay rate based on your skills, licensure/certifications, education, experience related to this position, and internal equity.
• We provide an extensive benefits program that includes Medical; Dental; Vision; Life, Short and Long-term Disability Insurance; Retirement Funds; Paid Time Off; Tuition reimbursement; and license and Certification reimbursement (Available ONLY for benefit eligible positions).

Department: Radiology

Primary Location

: MN-Minneapolis-Downtown Campus

Standard Hours/FTE Status: FTE = 1.00 (80 hours per pay period)