Patient Service Coordinator

Talentify; West Orange (NJ); On-site; USD 22,000 - 33,000; Full time

Job summary

VNA Health Group is hiring a Patient Service Coordinator to support patient care, schedule visits, and communicate with clinicians and Patient Care Directors. The role emphasizes proactive problem solving, strong computer skills, and compassionate service.

You will schedule visits, run reports in HCHB, and liaise with clinicians and the Reimbursement team. The compensation range is USD 16.00–24.00 per hour and reflects pay transparency under New Jersey law.

Qualifications

• High School Diploma or GED required; higher degrees preferred.
• 2–3 years of office experience; healthcare setting preferred.
• Strong computer skills and proficiency in Microsoft Office.
• Familiarity with HCHB is a plus.
• Excellent organizational and customer service skills.

Responsibilities

• Schedule and update patient visits based on care needs.
• Run and maintain essential reports (e.g., productivity, case counts, missed visits).
• Answer incoming staff calls and refer clinical questions appropriately.
• Coordinate with the Reimbursement team on private pay/managed care lists.
• Uphold VNA Health Group’s policies on attendance and professional appearance.
• Perform other related duties as needed.

Skills

Computer skills

Microsoft Office

Organizational skills

Customer service

Education

High School Diploma or GED

Associate/Bachelor's degree preferred

Tools

HCHB (Homecare Homebase)

Job description

Join VNA Health Group — Moving Healthcare Forward

Now Hiring: Patient Service Coordinator

VNA Health Group is looking for a dedicated and organized Patient Service Coordinator to join our team! In this key role, you will help support your mission by ensuring patients receive the care they need—on time and with compassion. You'll be responsible for scheduling visits, running reports in HCHB (Homecare Homebase), and maintaining communication with clinicians, patients, and Patient Care Directors.

If you're a proactive problem solver with strong computer skills and a passion for supporting patient care, we’d love to connect with you.

Responsibilities

• Schedule and update patient visits based on care needs
• Run and maintain essential reports (e.g., productivity, case counts, missed visits)
• Answer incoming staff calls and refer clinical questions appropriately
• Coordinate with the Reimbursement team on private pay/managed care lists
• Uphold VNA Health Group’s policies on attendance and professional appearance
• Perform other related duties as needed.

Qualifications:

• High School Diploma or GED required (Associate’s or Bachelor’s degree preferred)
• 2–3 years of office experience; healthcare or medical office setting preferred
• Strong computer skills, including Microsoft Office
• Familiarity with HCHB is a plus
• Excellent organizational, interpersonal, and customer service skills.

Working Conditions/Physical Demand

Business Office Environment with heavy phone and computer use

This job description does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job-related duties as requested by Management.

In compliance with New Jersey's Pay Transparency Act, the compensation range for this position is USD $16.00 to USD $24.00. When determining an offer, VNA Health Group considers factors such as the scope and responsibilities of the role, the candidate's work experience, education/training, relevant skills, internal pay equity, and market and organizational conditions. For more details about our benefits, please visit our Careers page.

EEOC

VNA Health Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.