Patient Care Coordinator

VNA Health Group; Red Bank (NJ); On-site; USD 22,000 - 33,000; Full time

Job summary

VNACJ Community Health Center in Red Bank, NJ is seeking a full-time Patient Care Coordinator to guide patients through their care journey by screening referrals, educating on resources, and coordinating community health and social services.

The role requires excellent communication, ability to work with diverse populations, and may require bilingual English/Spanish. Travel to different health center locations may be needed; strong customer service is essential.

Qualifications

• High school diploma or equivalent is required.
• Medical Assistant, Certified Nurse Assistant, or Community Health Worker preferred.

Responsibilities

• Screen referrals and educate patients about resources to guide their care.
• Coordinate care by scheduling appointments and following up on referrals.
• Assist patients with insurance enrollment and financial assistance.
• Maintain documentation of referrals and program eligibility.

Skills

Customer service

Bilingual English/Spanish

Interviews and assessments

Communication with diverse populations

Education

High school diploma or equivalent

Medical Assistant/Certified Nurse Assistant/Community Health Worker preferred

Job description

VNACJ Community Health Center is hiring in Red Bank NJ!

Patient Care Coordinator

At Visiting Nurse Association of Central Jersey Community Health Center (VNACJ CHC), we’re dedicated to offering accessible, high‑quality healthcare to New Jersey residents. Our services span preventive care, primary care, wellness support, mental health counseling, prenatal care, and more — all delivered in a compassionate, community‑focused environment. With four locations serving families of all ages, we’re committed to meeting the unique needs of every individual.

We are looking for a dedicated Patient Care Coordinator to join our team in Red Bank, NJ! This full-time position plays a key role in guiding patients through their care journey by screening referrals, educating patients about available resources, and coordinating community health and social services. Bilingual English/Spanish highly preferred to better serve our diverse patient population!

Responsibilities:

• Supports organization’s mission by striving for excellence in all aspects of their job with a focus on positive interpersonal relationship with co-workers
• Greet patients seeking services; administers initial patient screening questionnaire; provides case management program information; schedule external physician appointments as requested and appropriate
• Responds to patient requests for assistance by assessing service needs and providing information, referral and appointment services as appropriate. Follow-up on referrals and appointments in order to assess outcomes and provide additional services as required
• Maintain ongoing tracking and appropriate documentation on referrals to promote team awareness and ensure patient safety, including ensuring complete and accurate patient demographic and current program eligibility information
• Assist patients with health care insurance enrollment, staying up-to-date with insurance enrollment training and requirements, as well as insurance plans, copays, and premiums to educate patients of options
• Assist patients in problem solving potential issues related to the health care system, financial or social barriers (e.g., request interpreters as appropriate, transportation services, or prescription assistance)
• Identify and establish relationships with identified health and social service providers and maintain and utilize those cultural and community resources;
• Maintain close relationships and liaisons with local service organizations in the service area
• Use appropriate technology tools to accomplish job functions; understand and utilize available technology as customer service, communication and data gathering tools as appropriate
• Support RN Care Managers in managing health and social needs of patients
• Provide administrative support by assisting patients with Patient Assistance Program applications to ensure that social needs are met to increase abilities to maintain primary health needs
• Coordinates with clinical care team to assist patients with durable medical equipment and related testing needs
• Adheres to the organization’s policy in regards to professional behavior, appearance, and communication as a representative of VNACJ CHC
• Omission of specific duties does not exclude them from this position if the work is similar, related or a logical assignment for this position
• Other duties as assigned

Qualifications:

• Minimum of high school graduate or equivalent. Medical Assistant, Certified Nurse Assistant or Community Health Worker, preferred
• Experience in community health or in another position with the provision of health and/or social services, supportive services, personal care, or related duties preferred
• Excellent techniques in dealing with a variety of individuals from various socio-economic, ethnic and cultural backgrounds, in person and over the telephone
• Interviewing and assessment techniques
• Ability to motivate patients to fully participate in the case management program
• Knowledge of the targeted patient population
• Current and valid driver’s license and auto insurance
• Bilingual English/Spanish preferred

Working Conditions/Physical Demand: Business Office Environment within a fast-paced healthcare center requiring superior customer service, exceptional phone etiquette and independent computer use. Requires travel to different health center and community meeting locations.

This job description is intended to convey information essential to understanding the scope of the Patient Care Coordinator’s position and is not intended to be an exhaustive list of experience, skills, efforts, duties, responsibilities, or working conditions associated with the position.

In compliance with New Jersey's Pay Transparency Act, the compensation range for this position is USD $16.00 to USD $24.00. When determining an offer, VNA Health Group considers factors such as the scope and responsibilities of the role, the candidate's work experience, education/training, relevant skills, internal pay equity, and market and organizational conditions. For more details about our benefits, please visit our Careers page.

EEOC

VNA Health Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.