Patient Care Coordinator

Visiting Nurse Association Health Group; Red Bank (NJ); On-site; USD 22,000 - 33,000; Full time

Job summary

VNACJ Community Health Center in Red Bank, NJ is hiring a full-time Patient Care Coordinator to guide patients through their care journey by screening referrals, educating about resources, and coordinating community health and social services. Bilingual English/Spanish preferred to serve our diverse patient population.

This role supports the clinical care team, assists with insurance enrollment, and helps patients overcome access barriers.

Qualifications

• High school diploma or equivalent; Medical Assistant, CNA or CHW preferred.
• Experience in community health or health/social services preferred.
• Excellent interpersonal and communication skills with diverse populations.
• Bilingual English/Spanish preferred.
• Valid driver’s license and auto insurance.

Responsibilities

• Screen referrals, educate patients about resources, and coordinate community health services.
• Greet patients, perform initial screening, and schedule external physician appointments.
• Respond to patient requests with information, referrals and follow-up on outcomes.
• Maintain documentation on referrals and patient demographics.
• Assist with health insurance enrollment and understanding plans.
• Assist patients in problem solving barriers related to healthcare, transportation or medications.
• Identify and establish relationships with health and social service providers.
• Maintain relationships with local service organizations.
• Use technology tools to perform job functions and collect data.
• Support RN Care Managers in managing patient health and social needs.
• Coordinate with clinical team for durable medical equipment needs.
• Adhere to professional behavior and organizational policies.

Skills

Communication skills

Bilingual English/Spanish

Interviewing skills

Education

High school diploma

Medical Assistant

Certified Nurse Assistant

Community Health Worker

Job description

VNACJ Community Health Center

is hiring in Red Bank NJ! Patient Care Coordinator

At Visiting Nurse Association of Central Jersey Community Health Center (VNACJ CHC), we’re dedicated to offering accessible, high‑quality healthcare to New Jersey residents. Our services span preventive care, primary care, wellness support, mental health counseling, prenatal care, and more — all delivered in a compassionate, community‑focused environment. With four locations serving families of all ages, we’re committed to meeting the unique needs of every individual.

We are looking for a dedicated Patient Care Coordinator to join our team in Red Bank, NJ! This full-time position plays a key role in guiding patients through their care journey by screening referrals, educating patients about available resources, and coordinating community health and social services. Bilingual English/Spanish highly preferred to better serve our diverse patient population!

Responsibilities

• Supports organization’s mission by striving for excellence in all aspects of their job with a focus on positive interpersonal relationship with co-workers
• Greet patients seeking services; administers initial patient screening questionnaire; provides case management program information; schedule external physician appointments as requested and appropriate
• Responds to patient requests for assistance by assessing service needs and providing information, referral and appointment services as appropriate. Follow-up on referrals and appointments in order to assess outcomes and provide additional services as required
• Maintain ongoing tracking and appropriate documentation on referrals to promote team awareness and ensure patient safety, including ensuring complete and accurate patient demographic and current program eligibility information
• Assist patients with health care insurance enrollment, staying up-to-date with insurance enrollment training and requirements, as well as insurance plans, copays, and premiums to educate patients of options
• Assist patients in problem solving potential issues related to the health care system, financial or social barriers (e.g., request interpreters as appropriate, transportation services, or prescription assistance)
• Identify and establish relationships with identified health and social service providers and maintain and utilize those cultural and community resources;
• Maintain close relationships and liaisons with local service organizations in the service area
• Use appropriate technology tools to accomplish job functions; understand and utilize available technology as customer service, communication and data gathering tools as appropriate
• Support RN Care Managers in managing health and social needs of patients
• Provide administrative support by assisting patients with Patient Assistance Program applications to ensure that social needs are met to increase abilities to maintain primary health needs
• Coordinates with clinical care team to assist patients with durable medical equipment and related testing needs
• Adheres to the organization’s policy in regards to professional behavior, appearance, and communication as a representative of VNACJ CHC
• Omission of specific duties does not exclude them from this position if the work is similar, related or a logical assignment for this position
• Other duties as assigned

Qualifications

• Minimum of high school graduate or equivalent. Medical Assistant, Certified Nurse Assistant or Community Health Worker, preferred
• Experience in community health or in another position with the provision of health and/or social services, supportive services, personal care, or related duties preferred
• Excellent techniques in dealing with a variety of individuals from various socio-economic, ethnic and cultural backgrounds, in person and over the telephone
• Interviewing and assessment techniques
• Ability to motivate patients to fully participate in the case management program
• Knowledge of the targeted patient population
• Current and valid driver’s license and auto insurance
• Bilingual English/Spanish preferred

Working Conditions/Physical Demand

Business Office Environment within a fast-paced healthcare center requiring superior customer service, exceptional phone etiquette and independent computer use. Requires travel to different health center and community meeting locations.

In compliance with New Jersey's Pay Transparency Act, the compensation range for this position is USD $16.00 to USD $24.00. When determining an offer, VNA Health Group considers factors such as the scope and responsibilities of the role, the candidate's work experience, education/training, relevant skills, internal pay equity, and market and organizational conditions. For more details about our benefits, please visit our Careers page.

EEOC

VNA Health Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.