Patient Service Coordinator

Barenburg Eye Associates; Pikesville (MD); On-site; USD 36,000 - 54,000; Full time

Job summary

Barenburg Eye Associates is seeking a friendly Eyecare Patient Service Coordinator to warmly greet patients, manage check-ins, and schedule appointments using our practice software. You will verify insurance for vision and medical benefits, collect co-pays, and handle patient billing inquiries to ensure a smooth visit.

You should be highly organized, able to multitask in a bustling clinical setting, and maintain accurate patient records while coordinating communication between patients and staff.

Qualifications

• Prior experience in an eye care front office preferred.
• Familiarity with vision/medical insurance verification and billing.
• Proficiency with EHR or practice management software.
• Strong interpersonal and communication skills with a patient-first attitude.

Responsibilities

• Greet and check in patients with a warm, professional front desk experience.
• Schedule, confirm, and manage patient appointments using practice management software.
• Verify insurance eligibility for routine vision and medical benefits.
• Collect co-pays, process payments, and handle patient billing inquiries.
• Maintain and update accurate patient records and medical histories.
• Coordinate communication between patients and clinical staff to ensure smooth flow.
• Answer calls, respond to inquiries, and follow up on referrals.

Skills

Front desk

Insurance verification

EHR proficiency

Patient communication

Data entry

Education

High school diploma

Healthcare coursework

Tools

EHR software

Job description

About the Role:

Barenburg Eye Associates s looking for a friendly and organized Eyecare Patient Service Coordinator to be the welcoming face of our practice. In this role, you'll play a vital part in delivering an exceptional patient experience from the moment someone walks through our doors. If you're passionate about helping people and thrive in a fast-paced healthcare environment, we'd love to meet you!

Responsibilities:

• Greet and check in patients, ensuring a warm and professional front desk experience
• Schedule, confirm, and manage patient appointments using practice management software
• Verify insurance eligibility for routine vision and medical benefits
• Collect co-pays, process payments, and manage patient billing inquiries
• Maintain and update accurate patient records and medical histories
• Coordinate communication between patients and clinical staff to ensure smooth patient flow
• Answer incoming calls, respond to patient inquiries, and follow up on referrals

Requirements:

• Prior experience in an eye care front office setting preferred
• Familiarity with vision and/or medical insurance verification and billing
• Proficiency with electronic health records (EHR) or practice management software
• Strong interpersonal and communication skills with a patient-first attitude
• Highly organized with the ability to multitask in a busy clinical environment
• Detail-oriented with accurate data entry and record-keeping abilities
• High school diploma or equivalent required; additional healthcare coursework a plus

About Us:

Barenburg Eye Associates is a trusted eye care practice providing comprehensive vision and medical eye care services. Our patients rely on us for personalized, high-quality care delivered by a knowledgeable and compassionate team. We pride ourselves on a supportive work culture where every team member is valued and empowered to make a difference in patients' lives.