Patient Service Coordinator

Children's Minnesota; Minneapolis (MN); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in pediatric healthcare seeks a dedicated Patient Services Coordinator to enhance the patient experience. This vital role involves delivering exceptional customer service, managing patient registrations, and supporting clinical operations. Join a leading healthcare organization recognized for its commitment to diversity and inclusion, and play a key role in ensuring families receive the best care possible. If you have a passion for helping others and thrive in a fast-paced environment, this opportunity is perfect for you.

Benefits

Medizinische Versicherung

Zahnversicherung

Sehversicherung

Rentenversicherung

Qualifications

• Mindestens ein Jahr Erfahrung im Kundenservice erforderlich.
• Kenntnisse im medizinischen Büro und in der Krankenversicherung bevorzugt.

Responsibilities

• Bereitstellung von hervorragendem Kundenservice für Patienten und Familien.
• Verwaltung der Patientenregistrierung und des Check-ins effizient.

Skills

Kundenservice

Computerkenntnisse

Teamarbeit

Problemlösungsfähigkeiten

Multitasking

Education

High School Diploma

Post-Secondary Education

Job description

About Children’s Minnesota

Children’s Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota dedicated exclusively to children, from before birth through young adulthood. Since 1924, it has been an independent, not-for-profit organization serving kids throughout the Upper Midwest with two hospitals, nine primary care clinics, multiple specialty clinics, and seven rehabilitation sites. Recognized as The Kids Experts in the region, Children’s Minnesota is frequently ranked as a top children’s hospital by U.S. News & World Report. Find us on Facebook, Twitter, and Instagram @childrensmn. Visit childrensMN.org.

Children’s Minnesota was named a 2023 Top Diversity Leader by Modern Healthcare, honoring organizations promoting diversity, equity, and inclusion in healthcare.

Department Overview

Serving as Minnesota's children's hospital since 1924, Children’s Hospitals and Clinics of Minnesota is the eighth-largest pediatric healthcare organization in the U.S. It handles nearly 13,000 inpatient visits and over 200,000 outpatient visits annually, offering services across all major pediatric specialties including emergency, neonatal, pediatric intensive care, surgery, radiology, and more. The organization includes facilities in Minneapolis, St. Paul, Minnetonka, Roseville, and Woodbury, providing a comprehensive range of pediatric care and outpatient services.

Position Summary

The Patient Services Coordinator (PSC) is a vital front-line role, delivering exemplary customer service to families, staff, and providers both in person and by phone. They ensure a positive patient and family experience by providing accurate information, managing patient registration and check-in efficiently, and supporting clinical operations. The PSC also serves as the clinic’s technology resource.

Qualifications

• High school diploma or equivalent required; post-secondary education preferred.
• Minimum one year of customer service experience required; medical office experience and knowledge of medical insurance preferred.
• Exceptional customer service skills, strong computer skills, respectful communication, teamwork, confidentiality knowledge, reliability, problem-solving ability, and multi-tasking in a fast-paced environment are essential.

Physical Demands

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Additional Information

The salary range is competitive based on market data and considers skills, education, experience, and organizational needs. Benefits include medical, dental, vision, retirement, and other fringe benefits. The role may require night, weekend, or on-call work, with potential shift differentials. All offers are contingent upon background checks, health assessments, drug screening, and legal work authorization. Children’s Minnesota is an equal opportunity employer, committed to diversity and inclusion in its workforce.