Renal Service Coordinator

InterWell Health; United States; Remote; USD 45,000 - 65,000; Full time

Job summary

InterWell Health is searching for a Renal Service Coordinator to assist patients with chronic kidney disease in accessing healthcare services. You will play an integral role in coordinating patient care and connecting individuals to essential community resources. Successful candidates will have experience in healthcare settings and excellent communication skills.

Benefits

Diversity and inclusion commitment

Flexible remote work options

Qualifications

• Experience with telephonic/virtual coordination in healthcare setting.
• Strong communication skills and ability to work independently.
• Familiarity with insurance and patient care coordination.

Responsibilities

• Locate providers for patients and schedule appointments.
• Coordinate access to medical equipment and community resources.
• Assist with various health-related projects as needed.

Skills

Communication

Time Management

Problem Solving

Education

2+ years of related experience

Basic knowledge of insurance benefits

Tools

Microsoft Office

Job description

Interwell Health is a kidney care management company that partners with physicians on its mission to reimagine healthcare—with the expertise, scale, compassion, and vision to set the standard for the industry and help patients live their best lives. We are on a mission to help people and we know the work we do changes their lives. If there is a better way, we will create it. So, if our mission speaks to you, join us!

What You’ll Do

As a Renal Service Coordinator (RSC), you will play a key role in assisting patients to access essential medical services and connect individuals to vital community resources through each stage of Chronic Kidney Disease (CKD). You will collaborate with patients, care teams, insurance providers, physicians, community resources, and vendors to improve health outcomes.

Essential Functions:

• Locate providers that accept patient’s insurance and new patients.
• Schedule appointments with providers and efficiently coordinate patient care.
• Coordinate access to durable medical equipment.
• Connect patients to vital community resources to enhance their overall well-being.
• Demonstrate thoughtful decision-making and resourcefulness when locating alternative options due to insurance coverage limitations.
• Overcome barriers by thinking creatively and finding innovative solutions.
• Opportunities to assist with various projects.

What You’ll Need:

Education and Experience:

Required:

• 2+ years of related experience
• Basic knowledge of insurance benefits and eligibility criteria
• Highly self-motivated, dependable, excellent time management, and ability to work independently
• Strong verbal and written communication skills and ability to maintain effective interpersonal relationships at various levels of the organization
• Kidney care or case management experience is highly valued

Preferred

• Healthcare or inbound contact center experience
• Basic computer skills. Familiarity with Microsoft Office application.
• 100% Remote
• Ability to sit at a computer terminal for an extended period
• Moderate noise (i.e., phone calls, online meetings, computer audio)
• Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

Our mission is to reinvent healthcare to help patients live their best lives, and we proudly live our mission-driven values:

- We care deeply about the people we serve.
- We are better when we work together.
- Humility is a source of our strength.
- We bring joy to our work.
- We deliver on our promises.

We are committed to diversity, equity, and inclusion throughout our recruiting practices. Everyone is welcome and included. We value our differences and learn from each other. Our team members come in all shapes, colors, and sizes. No matter how you identify your lifestyle, creed, or fandom, we value everyone's unique journey.

Oh, and one more thing … a recent study shows that men apply for a job or promotion when they meet only 60% of the qualifications, but women and other marginalized groups apply only if they meet 100% of them. So, if you think you’d be a great fit, but don’t necessarily meet every single requirement on one of our job openings, please still apply. We’d love to consider your application!

Come join us and help our patients live their best lives. Learn more at www.interwellhealth.com.

It has come to our attention that some individuals or organizations are reaching out to job seekers and posing as potential employers presenting enticing employment offers. We want to emphasize that these offers are not associated with our company and may be fraudulent in nature. Please note that our organization will not extend a job offer without prior communication with our recruiting team, hiring managers and a formal interview process.

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