Patient Service Coordinator

bcbsms; Madison (MS); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Benefits package

Job summary

BlueHealth Baptist Care Center is seeking a Patient Service Coordinator to create a positive, efficient patient experience. Responsibilities include greeting patients, scheduling, and ensuring readiness for appointments, including insurance verification and collecting necessary releases.

The role emphasizes high patient satisfaction and requires strong communication, active listening, and a proactive, service-oriented approach to address issues quickly.

Qualifications

• Bachelor’s degree with a 3.0 GPA required.
• Excellent active listening to clearly understand patient issues.
• Must possess excellent communication skills to project a professional image.
• Proactive, service-oriented demeanor to address potential issues quickly.

Responsibilities

• Greet patients in a courteous manner and assist with scheduling.
• Verify insurance and collect all necessary releases prior to appointments.
• Ensure care center readiness for patient visits and smooth check-in.
• Represent the care center professionally to promote services and patient satisfaction.

Skills

Active listening

Communication skills

Customer service oriented

Problem solving

Education

Bachelor’s degree

Job description

Healthy Careers Start Here

The Patient Service Coordinator ensures a positive, efficient patient experience at the BlueHealth Baptist Care Center. Responsibilities include greeting patients in a courteous manner, patient scheduling, and ensuring patient and Care Center readiness prior to appointment, to include insurance verification and collection of all necessary releases. The incumbent is accountable for providing quality service to patients in support of the Care Center’s commitment to the patient’s holistic health journey. The Patient Service Coordinator provides a high level of patient satisfaction during all patient interactions, requiring the knowledge and support of multiple functions as needed. The incumbent ensures patient satisfaction through consistently representing BlueHealth Baptist Care Center professionally and promoting the benefits and services of the BlueHealth Baptist Care Center.

Job-Specific Requirements:

• Must have a Bachelor’s degree with at least a 3.0 GPA.
• Excellent active listening skills in order to clearly understand patient’s issues.
• Must possess excellent communication skills to ensure a professional company image is projected at all times.
• Must demonstrate a proactive, service-oriented demeanor, quickly addressing potential issues or delays.

Blue Cross & Blue Shield of Mississippi is an Equal opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We offer a comprehensive benefits package that is worth approximately one-third of the salary compensation. Our benefits program is among the best in the health care field. We are looking for employees who can bring their experience, expertise and dedication to work for our customers.