Provider Administration Coordinator

Blue Cross & Blue Shield of Mississippi; Flowood (MS); On-site; USD 42,000 - 62,000; Full time

Job summary

Blue Cross & Blue Shield of Mississippi is seeking a Provider Administration Coordinator to maintain complete provider contracting documentation and directory information, supporting customers and network providers.

The role oversees inventories and templates, performs bi-annual validations, publishes GeoAccess and SAS reports, facilitates contract changes and mail-outs, and ensures directory integrity.

Qualifications

• Bachelor's degree in a business related field.
• 2 years’ experience in provider networks or provider office administration or 2 years' customer service with BCBSMS.
• Strong diplomatic, conflict resolution and negotiating skills.
• Excellent analysis and issue resolution skills.
• Excellent business writing skills.
• Excellent understanding of healthcare provider office management and business processes.
• Strong communication skills.
• Excellent understanding of healthcare benefits and network products.

Responsibilities

• Maintain provider contracting documentation and directory information to meet service needs.
• Own and maintain Network Provider Contract inventories and contract templates.
• Bi-annual validation of provider contract completeness against schedules.
• Maintain relational Network Provider profiles including provider location changes.
• Publish GeoAccess reports and SAS reports to support requests.
• Coordinate provider contract changes and provider communications.
• Ensure integrity and accuracy of the Provider Network Directories.

Skills

Provider networks

Customer service

Conflict resolution

Analytical skills

Business writing

Healthcare knowledge

Communication

Office management

Microsoft Office

Education

Bachelor's degree in a business related field

Tools

Microsoft Office

Job description

Job Summary

The Provider Administration Coordinator is essential in maintaining complete and accurate provider contracting documentation and directory information to meet the service needs of our customers and Network Providers. The Provider Administration Coordinator is responsible for provider administrative activities to include, ownership and maintenance of all Network Provider Contract inventories and contract templates. This position is also accountable to perform bi-annual validation and verification of provider contract completeness against provider reimbursement schedules and maintenance of relational Network Provider profiles, to include provider location changes. The Provider Administration Coordinator will serve as a resource to publish GeoAccess reports to support Network Access requests and SAS reports to support the Provider Information Group with claim activity and claim adjustment requests. The position will also be responsible for facilitation of all provider contract changes, to include provider manuals, contract updates, etc. The Provider Administration Coordinator is also responsible for coordinating and facilitating all provider related mail-outs. This position is accountable to ensure the integrity and accuracy of the Provider Network Directories by conducting a review of all provider categories and provider specialties published in the online directory. The Provider Administration Coordinator is responsible for credentialing activities related to Disease Specific Pharmacy providers. This position is also accountable to serve as back-up to the Provider Service Specialist to ensure timely and accurate response to provider inquiries.

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Job-Specific Requirements

• A Bachelor’s degree in a business related field is required.
• Must have 2 years’ experience in provider networks or provider office administration or two years' customer service experience with BCBSMS.
• Must have strong diplomatic, conflict resolution and negotiating skills.
• Must have excellent analysis and issue resolution skills.
• Must have excellent business writing skills.
• Must have an excellent understanding of healthcare provider office management and business processes.
• Must have strong communication skills.
• Must have an excellent understanding of healthcare benefits and network products.
• Personal Computer skills required to include the Microsoft Office suite.

Blue Cross & Blue Shield of Mississippi is an Equal opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We offer a comprehensive benefits package that is worth approximately one-third of the salary compensation. Our benefits program is among the best in the health care field. We are looking for employees who can bring their experience, expertise and dedication to work for our customers.