Patient Service Center Technician II - Lead

Novant Health; Wilmington (NC); On-site; USD 42,000 - 60,000; Full time

Job summary

Novant Health is seeking a Team Member to perform front-line duties in specimen collection and processing, including registration, verification, and transport preparation. The role also involves performing EKGs at Staff Service Centers and supporting staff with equipment and software training.

Candidates should have a High School diploma or GED and an Associate degree is preferred. One year of specimen collection experience is required, with certification deadlines and strong computer skills

Qualifications

• High School Diploma or GED required.
• 2 Year/Associate Degree preferred.
• One year relevant specimen collection & processing experience required.
• PBT or MLA certification required.
• Certification within 12 months of hire is required.
• Knowledge of medical terminology and computer skills; ability to interact with billing team.

Responsibilities

• Perform pre-analytical collection and processing of laboratory specimens.
• Register and verify patient demographics and financial information; verify lab orders.
• Validate and process specimens for transport to testing laboratory.
• Perform EKGs as appropriate in NH Laboratory Patient Service Centers.
• Cross-train at multiple access points and assist in orientation of staff.
• Assist in evaluation of new or modified techniques; train personnel on equipment and software.

Skills

Phlebotomy

Medical terminology

Interpersonal skills

Confidentiality

Team player

Travel readiness

Education

High School diploma or GED

Associate degree preferred

Tools

Laboratory information system

Job description

What We Offer

Team member is responsible for all front-line duties described below as well as monitoring staff for quality, productivity, and efficiency. This position is responsible for ensuring policies and procedures are followed, additionally leading the orientation and training of other personnel on equipment and software as needed.

Team member is responsible for pre-analytical collection and processing of laboratory specimens, to include registration and verification activities. Team member is responsible for gathering and processing patient demographic and financial information, as well as lab order verification and placement. Team member performs EKGs as appropriate in the NH Laboratory Patient Service Centers. Team member validates and processes specimens delivered by both patients and clients, facilitating timely and appropriate specimen preparation for transport to the testing laboratory. Cross training required in multiple access points. Team member must be able to make decisions and solve problems. Team member will assist in the evaluation of new/modified techniques when required. They will advise and assist in the orientation and training of other personnel on equipment and software, as necessary.

What We're Looking For

• Education:
  • High School Diploma or GED, required.
  • 2 Year / Associate Degree, preferred.
• Experience:
  • One year relevant specimen collection & processing experience, required.
  • Three years relevant specimen collection & processing experience, preferred.
• Licensure/Certification:
  • PBT or MLA (ASCP, ASPT, AMT, NHA, AHA, or other nationally or regionally approved agency), required.
• Additional Skills Required:
  • Phlebotomy/Medical Laboratory Assistant certification must be obtained within 12 months of hire. Failure to do so will result in termination of employment.
  • Knowledge of current medical terminology to perform full range of laboratory tasks and communicate with medical staff regarding laboratory procedures. Sufficient knowledge of terminology and computer skills to interact with Novant Health’s broader patient access team to ensure accurate billing procedures. Skill in anticipating and reacting calmly to emergency situations; skill in organizing and prioritizing work in a stressful environment with changing priorities. Skill in establishing and maintaining effective working relationships with patients, medical staff, hospital staff, and the public. Ability to follow written protocols. Ability to work both independently and as a team. Ability to maintain confidentiality. Excellent interpersonal and communication skills; competency in customer relation skills. Must be able to interact with individuals of all cultures and levels of authority. Ability to travel to multiple facilities as needed.
• Additional Skills (preferred):
  • Computer skills using spreadsheet and word processing

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening ID

198361