Surgical Scheduler - Gastroenterology

Albany Med; United States; Presencial; USD 47.000 - 66.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Excellent health care coverage

Wellbeing programs

Descripción de la vacante

Albany Med Health System is seeking a detail-oriented Office Associate for our HBD - Medicine Gastroenterology team in Albany, NY. You will greet patients, assist with scheduling, and manage pre-op documentation and insurance details with a focus on accuracy and patient experience.

You will coordinate with physicians, nursing staff, and scheduling to ensure timely surgical clearances and orderly flow of information, while upholding safety and confidentiality guidelines.

Formación

• High School Diploma or GED required; 2–3 years office experience or 1 year in a medical practice preferred.
• Excellent customer service skills and ability to multi-task in a high-volume setting.
• Ability to learn and use electronic health records and standard office software.
• Strong time management, judgement and problem-solving abilities; team-oriented.

Responsabilidades

• Greet patients promptly in a courteous and professional manner.
• Coordinate surgical booking process with physicians and schedulers.
• Prepare and assemble surgical packets including consents and pre-op orders.
• Obtain releases and complete disability/FMLA paperwork as needed.
• Schedule pre-surgical clearances and communicate with all parties.
• Maintain accurate registrations and insurance information across systems.
• Uphold Albany Med CARES principles and patient safety standards.

Conocimientos

Customer service

Multi-tasking

Time management

Communication skills

Teamwork

Educación

High School Diploma/G.E.D.

Herramientas

Electronic Health Records (EHR)

Microsoft Office

Descripción del empleo

Department/Unit: HBD - Medicine Gastroenterology Work Shift: Day (United States of America) Salary Range: $46,947.00 - $65,726.00

• Greet patients in a prompt, courteous and professional manner.
• Interact with a diverse patient population.
• Initiate surgical booking process as instructed by physician via flow sheet or surgical task.
• Compile surgical packets for booking. (Containing booking sheet, check list, pre-op orders, consent form, pre-admission form, and prior auth.) Some variances on packets per physician preference, patient age and location of surgery.
• In coordination with the surgeon, ensure consents are complete.
• Obtain release of information to complete disability/FMLA paperwork as needed, also "Out of Work/School" notes. Work with nursing staff to complete if there are questions or concerns.
• Be knowledgeable with state and government agencies to provide proper consents for patients who are wards of the state; work with facilities to obtain proper consents from patient proxies.
• Schedule pre-surgical appointments for patients who need clearance and make sure clearances are sent to the appropriate places.
• Communicate timely with all parties, including surgeon, patient, operating room, insurance company to ensure confirmation of the date of surgery as well as all appropriate surgical clearances are obtained.
• Coordinate OR time/date with equipment rep, if needed.
• Conveys professional image by adhering to the established dress code.

Essential Duties and Responsibilities

Responsible for initiating surgical booking process. Compile booking sheets, all surgical consents, pre-op orders, prior authorization and pre-admission forms. Preparing patient disability and out of work / school paperwork. Responsible for updating the system with registration, scheduling and insurance information. Responsible for discussing financial obligation and explaining regulatory forms, as well as answering any patient questions. Works in multiple systems during patient facing interactions and telephone call receipts to complete accurate registration and to support the clinical workflow. Understands the practice and hospital strategic plan. Supports plans, policy and procedures, and initiatives within scope of their departments expectations and role. Represents AMC and supports the ideals and principles of their department, the Practice, the Hospital and the Center. Exemplifies Albany Med CARES guiding principles. Is a champion to ensure an optimal patient experience. Understands and promotes patient and employee safety as our top priority. Promotes a safe environment and promptly reports issues. Understands patient safety goals.

Qualifications

High School Diploma/G.E.D. - required 2-3 years office experience or one year of related experience in a medical practice - preferred Experience using an electronic health record and Microsoft Office a plus. Excellent customer service skills. Ability to multi-task in a high patient volume unit. Ability to learn and utilize resources. Strong time management skills. Ability to review information and draw appropriate conclusions. Good judgement and ability to problem solve; escalation issues as needed. Strong teamwork skills and work ethic.

Physical Demands

Standing - Occasionally Walking - Occasionally Sitting - Constantly Lifting - Rarely Carrying - Rarely Pushing - Rarely Pulling - Rarely Climbing - Rarely Balancing - Rarely Stooping - Rarely Kneeling - Rarely Crouching - Rarely Crawling - Rarely Reaching - Rarely Handling - Occasionally Grasping - Occasionally Feeling - Rarely Talking - Constantly Hearing - Constantly Repetitive Motions - Frequently Eye/Hand/Foot Coordination - Frequently Working Conditions Extreme cold - Rarely Extreme heat - Rarely Humidity - Rarely Wet - Rarely Noise - Occasionally Hazards - Rarely Temperature Change - Rarely Atmospheric Conditions - Rarely Vibration - Rarely

Thank you for your interest in Albany Medical Center! Albany Medical Center is an equal opportunity employer. Thank you for your interest in Albany Med Health System! Albany Med Health System is an equal opportunity employer. This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes.

Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Health System policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Albany Medical Center is the centerpiece of medicine, research, and medical education in New York’s Capital Region and is the area's largest private employer with more than 10,000 employees. Albany Medical Center offers excellent career opportunities in a wide range of roles in both patient care and administration. We value all our staff members and offer outstanding employee benefits including:

• Excellent health care coverage with no copay at Albany Medical Center providers
• A wide array of services and programs to support emotional, physical, and mental wellbeing

Anchored in the state’s historic capital city, Albany Medical Center offers a full range of inpatient and outpatient care and is home to the region’s largest hospital, only Level 1 adult and pediatric trauma centers, and only children’s hospital. The downtown campus also offers opportunities at Albany Medical College. Albany Medical Center, along with Columbia Memorial Health, Glens Falls Hospital, Saratoga Hospital, and the Visiting Nurses, form the Albany Med Health System, serving more than three million people over 25 counties.