Patient Service Associate - EmUrgentCare (Per Diem)

Albany Med; Town of Colonie (NY); Vor Ort; USD 46.000 - 60.000; Teilzeit

Benefits dieser Stelle

Paid hands‑on training

Opportunities for growth within Albany

Medical Coverage (CDPHP)

Dental and Vision plans

Located on main public transportation

Paid Time Off

Tuition Reimbursement

AMC Pension Plan and 403B

Zusammenfassung

Albany Medical Center is seeking a Patient Service Associate for its EmUrgent Care locations in Latham. This per diem role requires strong front desk skills, excellent customer service, and the ability to multitask in a fast-paced environment.

Some travel to nearby locations may be required. Responsibilities include greeting patients, assisting at the front desk, using the EHR system, collecting copays, scheduling follow-ups, and handling calls.

Qualifikationen

• High school diploma or equivalent required.
• No experience required; excellent customer service skills preferred.
• Experience using an electronic health record and Microsoft Office a plus.

Aufgaben

• Assist all patients that report to the front desk.
• Greet patients in a prompt, courteous and professional manner.
• Interact with a diverse patient population.
• Utilize the electronic medical record to maintain patient records via scanning or registration.
• Attend appointments, collect copayments, and other necessary information at time of check‑in.
• Schedule follow up appointments and referrals as needed (check out).
• Answer incoming phone calls and direct appropriately to team members.

Kenntnisse

Front desk

Customer service

Multitasking

Teamwork

EHR usage

Ausbildung

High school diploma or equivalent

Tools

Electronic Health Record (EHR) software

Microsoft Office

Jobbeschreibung

Department/Unit: EmUrgent Care - Latham Work Shift: Per Diem (United States of America) Salary Range: $46,215.00 - $60,080.00 Join our team and be part of something BIG. Imagine how good it would feel to provide state‑of‑the‑art care to people who need it each day. World‑Class specialty care closer to home. Welcome to Albany Medical Center, providing excellent care to our community each day. We have an exciting opportunity for health care employees or entry level candidates looking to join our Front Office team as a Patient Service Associate. An ideal candidate must be able to multi‑task in a fast‑paced environment, both independently and on a team. This is a per diem position with 36‑hour monthly and one 12‑hour shift on a weekend requirement. This is an onsite position at multiple EmUrgentCare locations, with some nearby travel required.

Primary Job Responsibilities:

• Assist all patients that report to the front desk
• Greet patients in a prompt, courteous and professional manner
• Interact with a diverse patient population
• Utilize the electronic medical record to maintain patient records via scanning or registration
• Attend appointments, collect copayments, and other necessary information at time of check‑in
• Schedule follow up appointments and referrals as needed (check out)
• Answer incoming phone calls and direct appropriately to team members

Education

High school diploma or equivalent required.

Experience

No experience required. Excellent customer service skills preferred Experience using an electronic health record and Microsoft Office a plus!

Competitive Benefits and Perks:

• Paid hands‑on training
• Opportunities for growth within the Albany Medical Center family
• Medical Coverage (CDPHP)
• Dental and Vision plans available
• Located on main public transportation lines
• Paid Time Off
• Tuition Reimbursement
• AMC Pension Plan and 403B Retirement

About Albany Med Best of the Capital Region Albany Med is at its best when our community needs us most. We’ve been voted Best Hospital in the Times Union’s annual readers’ poll for two consecutive years. For more information about Albany Med, visit our website at amc.edu and interact with us on LinkedIn, Facebook, Instagram, and YouTube. Thank you for your interest in Albany Med Health System! Albany Med Health System is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Health System policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Albany Medical Center is the centerpiece of medicine, research, and medical education in New York’s Capital Region and is the area's largest private employer with more than 10,000 employees.

Albany Medical Center offers excellent career opportunities in a wide range of roles in both patient care and administration.

We value all our staff members and offer outstanding employee benefits including:

• Excellent health care coverage with no copay at Albany Medical Center providers
• A wide array of services and programs to support emotional, physical, and mental wellbeing

Anchored in the state’s historic capital city, Albany Medical Center offers a full range of inpatient and outpatient care and is home to the region’s largest hospital, only Level 1 adult and pediatric trauma centers, and only children’s hospital.

The downtown campus also offers opportunities at Albany Medical College.

Albany Medical Center, along with Columbia Memorial Health, Glens Falls Hospital, Saratoga Hospital, and the Visiting Nurses, form the Albany Med Health System, serving more than three million people over 25 counties.