Patient Scheduling Specialist - Medical Office

OrthoArizona; Peoria (AZ); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

PTO & holidays

Health insurance

HSA

Dental & Vision

Pet insurance

ID Theft protection

Job summary

OrthoArizona is hiring a Patient Scheduling Coordinator to join our Arizona team. You will handle calls, collect patient data, verify insurance, and schedule appointments according to provider protocols to ensure smooth patient flow.

The role requires excellent customer service, medical terminology knowledge, and strong computer skills. A high school diploma or GED is required, and bilingual abilities are a plus. This is a full-time position with competitive benefits.

Qualifications

• Excellent customer / patient service skills.
• Deep understanding and knowledge of medical terminology.
• Working knowledge of computer programs.
• Excellent written and verbal communication skills.
• Minimum Qualifications: High School diploma or GED.

Responsibilities

• Answer phone in prompt, courteous and helpful manner, screen, and route calls if applicable.
• Collect important patient data to ensure ease of scheduling.
• Verify insurance is active, and update insurance information as needed prior to scheduling.
• Schedule appointments accurately in conjunction with provider protocols and patient’s needs.
• Create patient note in the EMR with the correct medical terminology associated with issues the patient presented.
• Meet individual quotas and KPIs, as well as assist in accomplishing team goals.
• Continue to expand knowledge of practice management software as updates occur.
• Follow all Standard Operating Procedures.
• Understand/Perform training on practice management software.
• Other duties as assigned.
• Using state or federally regulated websites may require personal login credentials.

Skills

Customer service

Medical terminology

Verbal and written communication

Computer skills

Bilingual

Education

High School diploma or GED

Tools

EMR/Practice management software

Job description

OrthoArizona is hiring a Patient Scheduling Coordinator to join our Arizona team. You will handle calls, collect patient data, verify insurance, and schedule appointments according to provider protocols to ensure smooth patient flow.

The role requires excellent customer service, medical terminology knowledge, and strong computer skills. A high school diploma or GED is required, and bilingual abilities are a plus. This is a full-time position with competitive benefits.