Patient Scheduling Specialist — Corporate Call Center

Penn State Health; Hershey (PA); On-site; USD 34,000 - 46,000; Full time

Job summary

Penn State Health is seeking a scheduling specialist to support patient appointments by phone within the Phone Access Group at our Hershey, PA campus. You will schedule across multiple specialty areas following established guidelines and deliver courteous, accurate service.

Qualifications include a high school diploma; an associate degree in healthcare administration is preferred. Prior call center or healthcare operations experience is a plus.

Qualifications

• High School Diploma or equivalent required.
• An Associate's Degree in Healthcare Administration preferred.
• Prior Call Center, Healthcare IT, or Healthcare operational experience preferred.
• Prior Ambulatory practice site experience preferred.
• Strong customer service background preferred.

Responsibilities

• Schedule patient appointments across specialty areas following scheduling guidelines.
• Provide high quality customer service engagement by phone.
• Schedule accurately for all specialty areas supported in Phone Access Group.

Skills

Customer service

Phone communication

Education

High School Diploma

Associate's Degree in Healthcare Administration

Tools

Scheduling software

Job description

Penn State Health is seeking a scheduling specialist to support patient appointments by phone within the Phone Access Group at our Hershey, PA campus. You will schedule across multiple specialty areas following established guidelines and deliver courteous, accurate service.

Qualifications include a high school diploma; an associate degree in healthcare administration is preferred. Prior call center or healthcare operations experience is a plus.