Patient Scheduling Representative - Oncology

MaineGeneral Medical Center; Augusta (ME); On-site; USD 28,000 - 49,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

Employee Assistance Program

403(b)/401(a) retirement plans

Paid time off and parental leave

Job summary

MaineGeneral Health is seeking an experienced Patient Scheduler for our Oncology team. You will manage appointment scheduling, verify patient demographics and insurance, and coordinate with care providers to ensure timely access to services.

The role requires strong communication, customer service, and EMR proficiency in a fast-paced environment. Join a team dedicated to compassionate patient care and efficient scheduling, with a competitive benefits package and a supportive work culture in

Qualifications

• Minimum 1 year of experience in a medical office or healthcare access center.
• Experience with scheduling and registering patients.
• Ability to manage a high volume of calls in a busy setting.
• Familiarity with medical terminology and insurance processes.
• Proficient in EMR systems and scheduling workflows.

Responsibilities

• Schedule appointments accurately using scheduling programs tailored to Oncology.
• Collaborate with staff to confirm facility/provider availability and secure pre-authorizations.
• Communicate pre-procedure instructions and confirm appointments with patients/families.
• Accurately intake demographics, insurance details, and pre-authorizations for all visits.

Skills

Medical office experience

Scheduling experience

EMR proficiency

Phone & customer service

Attention to detail

Tools

EMR systems

Electronic scheduling systems

Job description

Job Summary

MaineGeneral Health, a leading healthcare system known for its commitment to excellence, compassion, and collaboration, is seeking an experienced Patient Scheduler to join our Oncology team. If you are looking for a role where you can make a significant impact on patient care, this opportunity is for you.

Job Description

The Opportunity

We are seeking a skilled Patient Scheduler to join our Oncology team at MaineGeneral Health. The ideal candidate will have substantial experience in a medical office or healthcare access center setting, specifically in scheduling and registration. The Patient Scheduler will be responsible for gathering and verifying patient information, including demographics and insurance details, to ensure seamless scheduling of appointments at our facility. If you thrive in a fast-paced, patient-focused environment, consider joining our team.

The Work

• Schedule appointments accurately using advanced computerized scheduling programs tailored to the needs of our Oncology department
• Collaborate with medical and clinical staff to confirm the availability of facilities and providers, while ensuring pre-authorizations are secured during scheduling
• Communicate with patients and their families to provide necessary pre-procedure instructions and confirm appointments
• Accurately intake patient demographics, insurance information, and pre-authorizations for all scheduled encounters, ensuring a smooth registration process

You Have

• 1+ year of experience in a medical office, healthcare access center, or similar setting, with specific experience in scheduling and registering patients
• A proven ability to manage a high volume of outgoing and incoming calls in a busy call-center or office environment
• Strong interpersonal and customer service skills, including effective listening, clear communication, problem‑solving abilities, and a compassionate, professional demeanor
• Familiarity with medical terminology and proficiency in using Electronic Medical Records (EMR) systems
• Experience with electronic scheduling systems and a comprehensive understanding of healthcare insurance processes, particularly in an oncology setting
• A dedication to providing exceptional patient care and attention to detail in scheduling and information management

Compensation Information

$20.00 - $35.28

The hourly pay range shown represents the base pay range for this position. Individual pay is determined based on factors such as experience, qualifications, skills, and market considerations. In addition to base pay, eligible team members may earn additional compensation through shift, weekend, holiday, on-call, and other applicable differentials. We are proud to offer a competitive total rewards package designed to recognize our caregivers and support them in delivering exceptional care to the communities we serve.

Job Information

Scheduled Weekly Hours: 40

Job Exempt: No

Benefits

• Physical Wellness: We offer quality health, dental, and vision benefits and wellness programs and resources to provide employees access to resources for a healthy lifestyle and help manage health care costs. Employees have access to industry-leading leave for new parents. A generous earned time plan is offered to all employees - We believe employees need and deserve time away from work to observe holidays, be with family, go on vacation, or simply take care of themselves.
• Emotional Wellness: When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household.
• Financial Wellness: Access the wages you’ve already earned before payday with Payactiv, giving you greater flexibility over your finances. Tuition Reimbursement is available to all employees to further develop skills and career.
• We offer eligible employees up to 2% of eligible pay in 403(b) company‑matching contributions plus another 2% in the 401(a) retirement income plan.
• Three insurance plans are available to protect your family from the sudden loss of income in the event of your death, terminal illness or serious injury from accident.
• We offer both short‑term and long‑term disability insurance to replace a portion of your income if you become disabled and cannot work for a period of time.
• Career Mobility: Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership‑supported programs and learning and development resources for every stage of their professional development. We know that our employees are our most valuable resource – they’re how we grow our business and care for our community.

Equal Opportunity

Equal Opportunity Employer M/F/Vet/Disability Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at [phone] .

E-Verify & EEO

MaineGeneral participates in E-Verify.

Employee Rights E-Verify Participation Equal Opportunity Employer M/F/Vet/Disability: In furtherance of MaineGeneral's policy regarding Equal Employment Opportunity, MaineGeneral has developed a written Affi…