Patient Scheduling Representative (JR234040)

ViziRecruiter,LLC.; City of White Plains (NY); On-site; USD 28,000 - 39,000; Full time

Job summary

ViziRecruiter, LLC. is seeking an organized medical office clerk in White Plains, NY to support patient scheduling, referrals, and insurance processing.

The role coordinates with physicians, handles eligibility checks, and maintains accurate patient information while upholding Universal Precautions and confidentiality. Responsibilities include reviewing referrals, contacting offices, arranging appointments, and communicating with patients across pediatric to geriatric care, with emphasis on

Qualifications

• High School diploma preferred.
• Previous clerical experience in a clinical environment preferred.
• Excellent verbal and interpersonal skills.
• Knowledge of medical terminology helpful.

Responsibilities

• Review referrals for completeness per policy and procedure set by Management.
• Contact physician offices to obtain additional information on patient, if necessary.
• Contact patients to obtain demographic and insurance information.
• Verify insurance coverage via eligibility computer system to determine available benefits.
• Contact carriers to obtain necessary insurance benefits information.
• Complete initial pre-authorization/pre-admission requirements of insurance carriers.
• Notify patients if their carrier has not pre-authorized OPD services and explain Burke policies.
• Schedule and reschedule appointments and maintain an accurate daily schedule of therapy patients.
• Distribute therapy schedules to the appropriate departments.
• Act as a liaison between Finance and ancillary departments regarding scheduling.
• Submit referrals to the OPD Charge Nurse for review.
• Provide offsite clerical support as needed.
• Perform other duties as requested by Management.
• Practice Universal Precautions.
• Communicate with pediatric, adolescent, young adult and geriatric patients and visitors.

Skills

Verbal communication

Interpersonal skills

Medical terminology

Clerical experience

Education

High School diploma

Job description

Introduction

To heal, to teach, to discover and to advance the health of the communities we serve.

Overview

For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

Obtains and verifies information with patients and coordinates daily scheduling of patients.

Responsibilities

• Reviews the referrals for completeness of information necessary to process referral as per policy and procedure set by Management.
• Contacts physician offices to obtain additional information on patient, if necessary.
• Responsible for contacting patients to obtain demographic and insurance information.
• Responsible for verifying insurance coverage via eligibility computer system to determine available benefits.
• Responsible for contacting via telephone insurance carriers or electronic eligibility to obtain necessary insurance benefits information.
• Responsible for INITIAL pre-authorization/pre-admission requirements of insurance carriers prior to the start of care.
• Responsible for notifying patients if their carrier has not pre-authorized OPD services and advising patient of Burke payment policies.
• Responsible for scheduling and rescheduling appointments and maintaining an accurate daily schedule of all therapy patients.
• Responsible for the distribution of the therapy schedules to the appropriate departments.
• Responsible for and acts as a liaison between the Finance Department and the ancillary departments regarding all therapy scheduling.
• Responsible for submitting the referral to the OPD Charge Nurse for review.
• Responsible for offsite clerical support as the need arises.
• Performs any other duty at the request of Management.
• Practices Universal Precautions.
• Demonstrates the ability to communicate with pediatric, adolescent, young adult and geriatric patients and visitors.

Requirements

• High School diploma preferred.
• Previous clerical experience in a clinical business environment preferred.
• Excellent verbal and interpersonal skills.
• Knowledge of medical terminology helpful.