Patient Scheduling Representative

Burke Rehabilitation Hospital; City of White Plains (NY); On-site; USD 36,000 - 40,000; Full time

Job summary

Burke Rehabilitation Hospital in White Plains, NY seeks an Admitting Scheduling Outpatient coordinator to obtain and verify patient information, coordinate daily outpatient scheduling and liaise with finance and therapy departments. You will manage insurance eligibility, pre-authorizations, and patient communications to ensure timely access to care.

The role requires strong clerical skills, knowledge of medical terminology, and excellent interpersonal abilities to support a diverse patient

Qualifications

• High School diploma preferred.
• Clerical experience in a clinical setting preferred.
• Excellent verbal and interpersonal skills.
• Knowledge of medical terminology helpful.

Responsibilities

• Reviews referrals for completeness of information necessary to process referral as per policy and procedure.
• Contacts physician offices to obtain additional information on patient.
• Responsible for contacting patients to obtain demographic and insurance information.
• Verifies insurance coverage via eligibility system to determine benefits.
• Obtains initial pre-authorization/pre-admission requirements of insurance carriers.
• Notifies patients if their carrier has not pre-authorized OPD services and explains Burke policies.
• Schedules and reschedules appointments and maintains an accurate daily schedule of all therapy patients.
• Distributes therapy schedules to appropriate departments.
• Liaises between Finance and ancillary departments regarding scheduling.
• Submits referral to the OPD Charge Nurse for review.
• Performs offsite clerical support as needed.
• Practices Universal Precautions.
• Communicates with pediatric, adolescent, young adult and geriatric patients and visitors.

Skills

Verbal communication

Interpersonal skills

Medical terminology

Education

High school diploma or equivalent

Job description

City/State:White Plains, New YorkDepartment:Admitting Scheduling OutpatientWork Shift:DayWork Days:MON-FRIScheduled Hours:7:30 AM-3:30 PMScheduled Daily Hours:7 HOURSHourly Rate/Range:$26.4942 -$28.9028Sign-On Bonus:n/aFor positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.JOB SUMMARY:Obtains and verifies information with patients and coordinates daily scheduling of patients.WORK PERFORMED:1. Reviews the referrals for completeness of information necessary to process referral as per policy and procedure set by Management.2. Contacts physician offices to obtain additional information on patient, if necessary.3. Responsible for contacting patients to obtain demographic and insurance information.4. Responsible for verifying insurance coverage via eligibility computer system to determine available benefits.5. Responsible for contacting via telephone insurance carriers or electronic eligibility to obtain necessary insurance benefits information.6. Responsible for INITIAL pre-authorization/pre-admission requirements of insurance carriers prior to the start of care.7. Responsible for notifying patients if their carrier has not pre-authorized OPD services and advising patient of Burke payment policies.8. Responsible for scheduling and rescheduling appointments and maintaining an accurate daily schedule of all therapy patients.9. Responsible for the distribution of the therapy schedules to the appropriate departments.10. Responsible for and acts as a liaison between the Finance Department and the ancillary departments regarding all therapy scheduling.11. Responsible for submitting the referral to the OPD Charge Nurse for review.12. Responsible for offsite clerical support as the need arises.13. Performs any other duty at the request of Management,14. Practices Universal Precautions.15. Demonstrates the ability to communicate with pediatric, adolescent, young adult and geriatric patients and visitors.EDUCATION AND EXPERIENCE REQUIRED: High School diploma preferred. Previous clerical experience in a clinical business environment preferred. Excellent verbal and interpersonal skills. Knowledge of medical terminology helpful.The Burke Rehabilitation Hospital is an equal employment opportunity employer. The Burke Rehabilitation Hospital will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.