Patient Scheduling Coordinator I (Therapy Services)

Nemours in; Orlando (FL); Hybrid; USD 36,000 - 52,000; Full time

Job summary

Nemours Children's Health in Orlando, FL is seeking a Patient Scheduling Coordinator I for Therapy Services to support scheduling for physical, occupational, and speech therapy. This is a full-time role with mostly remote work and occasional on-site training and meetings.

You will handle patient demographics, insurance information, referrals, and appointment scheduling, acting as liaison among families, referring physicians, hospitals, and clinics to ensure smooth care access.

Qualifications

• High school diploma required.
• 1–3 years related experience preferred, especially in scheduling patients.
• Prior scheduling in healthcare and hospital experience preferred.
• Experience with medical billing/coding and authorization preferred.

Responsibilities

• Answer phone calls and schedule patients for therapy evaluations and treatments.
• Enter referral information and maintain referral log.
• Communicate prep information to families during scheduling.
• Triage calls and route to appropriate department.
• Reply to voicemails promptly during operating hours.
• Collaborate with referring doctors, hospitals, insurance companies, patients and families.
• Support Quality Assessment and Improvement initiatives.

Skills

Scheduling appointments

Phone support

Medical terminology

Healthcare customer service

Education

High School Diploma

Tools

Referral log

Billing systems

Job description

Patient Scheduling Coordinator I (Therapy Services) (Finance)

Patient Scheduling Coordinator I (Therapy Services) (Finance)

Nemours is seeking a Patient Scheduling Coordinator I (Therapy Services), Full-Time, to join our Nemours Children's Health team in Orlando, Florida.

This is a full-time position as a scheduling coordinator for our Therapeutic and Rehab Services Department. The position is mostly remote with occasional on-site requirements for training and meetings. The scheduling coordinator will work as part of a team to answer phone calls and schedule patients for physical, occupational, and speech therapy evaluations and treatment sessions.

Located in Orlando, Fla., Nemours Children's Hospital is the newest addition to the Nemours integrated healthcare system. Our 130-bed pediatric hospital also features the area's only 24-hour Emergency Department designed just for kids as well as outpatient pediatric clinics including several specialties previously unavailable in the region. A hospital designed by families for families, Nemours Children's Hospital blends the healing power of nature with the latest in healthcare innovation to deliver world-class care to the children of Central Florida and beyond. In keeping with our goal of bringing Nemours care into the communities we serve, we also provide specialty outpatient care in several clinics located throughout the region.

Accurate and proficient scheduling of appointments for all outpatients for the Department of Therapeutic and Rehabilitation Services. Acts as a liaison between referring doctors, hospitals, insurance companies as well as patients and parents. Responsible for participation in departmental and hospital programs for Quality Assessment and Improvement, identifying opportunities to improve services, making recommendations, and implementing actions as appropriate and consistent with the goals of the Nemours Foundation.

• Responsible for collection of accurate patient demographics and insurance information; handling incoming calls in a timely and expeditious manner; scheduling appointments for the Radiology Department.
• Take patient referrals by phone, electronically, walk down, or mail.
• Enter information in referral log and adhere to response time guidelines.
• Communicates all procedure related prep information to families directly during the scheduling process.
• Replies to all voicemail messages within a timely manner during normal operating hours.
• Triage calls and transfer them to the appropriate department or service as necessary.
• Other miscellaneous tasks as assigned by direct supervisor or manager.

Job Requirements

• High School Diploma required.
• Minimum of 1-3 years related experience preferred.
• Prior experience scheduling patients or in a healthcare role preferred.
• Hospital experience preferred.
• Medical terminology experience preferred.
• Experience with medical billing/coding and authorization preferred.

About Us

Nemours Children's Health is an internationally recognized pediatric health system serving more than 1.7 million patient encounters each year. We deliver care across six states through two freestanding children's hospitals - Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida - along with a network of more than 80 primary, urgent, and specialty care practices and more than 40 hospital partnerships.

Backed by the Nemours Foundation and Alfred I. duPont Trust, our $1.7B nonprofit system is dedicated to improving children's health through clinical care, research, education, advocacy, and prevention. Our Whole Child Health approach focuses equally on prevention and treatment, partnering with communities to help every child thrive.

Inclusion and belonging guide our strategy and growth. We are committed to culturally relevant care, reducing health disparities, and fostering an environment where every associate, patient, and family feels supported and valued.

Learn more at Nemours.org .