Patient Scheduling Coordinator Cardiology

Advocate Health; Winston-Salem (NC); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

Advocate Health in Winston-Salem, NC is seeking a patient registration specialist to support high-volume ambulatory operations. You will manage scheduling, data entry, and patient messaging with care and accuracy.

The role emphasizes telephone and in-person interactions, teamwork, and adherence to billing and eligibility guidelines. A high school diploma and 2 years of clerical/customer service experience are preferred; bilingual Spanish is a plus.

Qualifications

• High school diploma or GED required; two years in office/clerical work in customer service.
• Experience in high-volume, fast-paced environments with phone and electronic messaging.
• Medical terminology preferred; bilingual in Spanish preferred.

Responsabilités

• Schedule, update, and cancel appointments using computer systems.
• Provide backup call-answering and messaging support for multiple departments.
• Ensure accurate registration data, billing, and authorization records.
• Coordinate with coworkers to meet abandoned call targets.
• Screen calls and document scheduling information clearly for ambulatory care.
• Assist with coordination of patient care documentation and referrals.

Connaissances

Excellent communication

Multitasking

Customer service

Positive attitude

Professional relationships

Formation

High school diploma or GED

Two years clerical experience

Description du poste

EDUCATION/EXPERIENCE

High school diploma or GED equivalent with two years' office or clerical work experience in a direct customer service role.

Experience working in high volume, fast-paced environment, answering phones and utilizing electronic messaging required.

Experience acting as a mentor to other employees.

Medical terminology preferred.

Bilingual in Spanish preferred.

LICENSURE, CERTIFICATION, and/or REGISTRATION

Satisfactory score on a departmental data entry test required.

ESSENTIAL FUNCTIONS

• Utilizes computer programs and follows established guidelines to schedule, update, and cancel appointments.
• Provides back up to all departments within regionalized pod for call answering and messaging.
• Follows departmental policies and procedures to assure completeness and accuracy of registration data. Ensures accurate billing and statistical information and maintains accurate authorization records.
• Coordinates with co-workers to accomplish departmental work assignments. Strives to meet or exceed target for abandoned call rates.
• Ensures coordination of patient care and flow of information by promptly screening calls, delivering clear and concise messages to appropriate party, appropriately documenting patient scheduling information, and effectively communicating with ambulatory clinical departments.
• Ensures coordination of patient care documentation by assisting with completion of forms following established guidelines, maintaining current knowledge of insurance documentation and authorization requirements, and obtaining referring clinic documentation. Requests and coordinates delivery of referring physician records.
• Contributes to success of department by assisting with development and implementation of methods to improve customer service and recognizing problems and determining possible solutions.
• Serves as a courteous and cooperative liaison between patients, medical staff, and outside agencies. Anticipates workflow and prepares accordingly.
• Performs other position related duties as assigned.

SKILLS/QUALIFICATIONS

• Excellent oral and written communication skills
• Ability to perform multiple tasks simultaneously
• Demonstrates ability to resolve consumer problems under stressful conditions
• Ability to stay positive in demanding situations
• Ability to develop and maintain professional, service oriented relationships with patients, physicians, co-workers and supervisors

WORK ENVIRONMENT

Medical office environment

PHYSICAL REQUIREMENTS

• Standing
• Walking
• Sitting
• Bending
• Reaching with arms
• Finger and hand dexterity
• Talking
• Hearing
• Seeing
• Lifting, carrying, pushing and or pulling: 20 lbs. maximum 50 lbs. maximum 100 lbs. maximum