Care Coordinator [PT Associates]

Theravolve; Conroe (TX); On-site; USD 20,664 - 23,419; Full time

Benefits offered by this job

Medical, Dental, and Vision plans

Voluntary benefit options

Paid time off and paid holidays

Retirement plan with company match and

Job summary

PT Associates in Conroe, TX is seeking a Care Coordinator to serve as a central contact for patients, providers, and staff, ensuring seamless care coordination. You will schedule appointments, communicate treatment plans, and support patients throughout their care journey.

The role emphasizes proactive communication, organization, and collaboration to promote positive patient experiences and outcomes. Prior healthcare coordination experience is preferred.

Qualifications

• High school diploma or equivalent required; Associate degree in healthcare administration, business, or a related field preferred.
• 1-3 years of experience in healthcare coordination, medical office administration, patient services, or a related role preferred.
• Knowledge of medical terminology and healthcare workflows preferred.
• Experience using electronic medical record (EMR) systems.
• Minimum typing speed of 45 WPM; proficiency in Microsoft Word, Excel, and standard office software.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Excellent verbal and written communication skills.
• Demonstrated ability to build rapport with patients and work collaboratively with interdisciplinary teams.
• Strong attention to detail, problem-solving abilities, and customer service orientation.

Responsibilities

• Coordinate and schedule patient appointments, evaluations, procedures, and follow-up visits.
• Communicate treatment plans, appointment details, and care instructions to patients and caregivers.
• Serve as a liaison between patients, healthcare providers, and other members of the care team to facilitate effective communication.
• Monitor and track patient progress, ensuring recommended follow-up care and services are completed.
• Obtain, organize, and maintain accurate patient information and documentation within the electronic medical record system.
• Respond to patient inquiries and address concerns in a timely, professional, and compassionate manner.
• Coordinate referrals to specialists, community resources, and ancillary services as needed.
• Verify that required authorizations, orders, and supporting documentation are obtained prior to scheduled services.
• Assist patients in understanding their care plans and navigating the healthcare system.
• Collaborate with clinical and administrative teams to identify and resolve barriers to care.
• Maintain confidentiality and comply with all applicable privacy, regulatory, and organizational requirements.

Skills

Healthcare coordination experience

Strong communication skills

Organizational skills

Typing speed 45 WPM

Customer service orientation

Ability to lift 15 pounds

Education

High school diploma or equivalent

Associate degree in healthcare administration or related field

Tools

Microsoft Word

Excel

EMR systems

Job description

At PT Associates , we believe great clinicians do not need to be managed. They need clarity, autonomy, and a team that performs. We operate a performance‑driven outpatient clinic centered on evidence‑guided care, individual accountability, and measurable patient outcomes. We invest in clinicians who are committed to mastering their craft and building a long‑term path in both clinical and professional leadership.

Care Coordinator serves as a central point of contact for patients, providers, and clinical staff to ensure seamless coordination of care. This role is responsible for scheduling appointments, communicating treatment plans, facilitating follow‑up activities, and supporting patients throughout their care journey. The Care Coordinator promotes positive patient experiences and optimal outcomes through proactive communication, organization, and collaboration.

Key Responsibilities

• Coordinate and schedule patient appointments, evaluations, procedures, and follow‑up visits.
• Communicate treatment plans, appointment details, and care instructions to patients and caregivers.
• Serve as a liaison between patients, healthcare providers, and other members of the care team to facilitate effective communication.
• Monitor and track patient progress, ensuring recommended follow‑up care and services are completed.
• Obtain, organize, and maintain accurate patient information and documentation within the electronic medical record system.
• Respond to patient inquiries and address concerns in a timely, professional, and compassionate manner.
• Coordinate referrals to specialists, community resources, and ancillary services as needed.
• Verify that required authorizations, orders, and supporting documentation are obtained prior to scheduled services.
• Assist patients in understanding their care plans and navigating the healthcare system.
• Collaborate with clinical and administrative teams to identify and resolve barriers to care.
• Maintain confidentiality and comply with all applicable privacy, regulatory, and organizational requirements.

How We Work

• Outcomes drive decisions — not volume or routine.
• Streamlined workflows so your time stays focused on what matters: patients.
• Autonomy with accountability; you own your coordination and your impact.
• Partnership with clinical leadership to grow your skills and expand your role.
• A responsive environment built around patient progress.

Culture

• Your judgment is trusted and developed.
• The team is engaged, responsive, and aligned around growth.
• Leadership is accessible and invested in your development.
• You are supported in bringing your full, authentic self to work.

Qualifications

• High school diploma or equivalent required; Associate degree in healthcare administration, business, or a related field preferred.
• 1-3 years of experience in healthcare coordination, medical office administration, patient services, or a related role preferred.
• Knowledge of medical terminology and healthcare workflows preferred.
• Experience using electronic medical record (EMR) systems.
• Minimum typing speed of 45 WPM; proficiency in Microsoft Word, Excel, and standard office software.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Excellent verbal and written communication skills.
• Demonstrated ability to build rapport with patients and work collaboratively with interdisciplinary teams.
• Strong attention to detail, problem‑solving abilities, and customer service orientation.

Work Environment & Physical Requirements

• This position operates in a healthcare clinic setting with frequent interaction with patients, caregivers, and healthcare professionals in a fast‑paced environment.
• Prolonged periods of sitting and working on a computer.
• Frequent communication with patients, providers, and staff in person and by telephone.
• Ability to occasionally lift and move office materials weighing up to 15 pounds.

Full‑time Benefit Offerings

• Medical, Dental, and Vision plans
• Voluntary benefit options
• Paid time off and paid holidays
• Retirement plan with company match and immediate vesting

The pay range for this role is: 15 – 17 USD per hour (PTA – Conroe)