Patient Scheduling Coordinator

ruralpsychiatryassociates; Grand Forks (ND); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

401(k) plan

Paid time off

Paid holidays

Job summary

Rural Psychiatry Associates in Grand Forks, ND seeks a Patient Scheduling Coordinator to manage patient appointments, coordinate with providers, and support telehealth visits to improve access to mental health care.

The role requires strong organizational and communication skills, attention to detail, and adherence to HIPAA guidelines in a fast-paced clinical setting.

Qualifications

• High school diploma or equivalent.
• Experience in scheduling appointments, preferably in healthcare.
• Proficiency in EHR systems.
• Knowledge of HIPAA regulations.
• Strong communication and organizational skills.

Responsibilities

• Schedule patient appointments and optimize provider availability.
• Communicate with patients regarding scheduling inquiries.
• Maintain accurate appointment records with HIPAA compliance.
• Coordinate follow-up care and reschedule when needed.
• Input and verify patient demographics and insurance information.
• Support telehealth workflows for virtual visits.
• Provide administrative scheduling support as needed.

Skills

Communication skills

Attention to detail

Time management

Multitasking

Organization

Customer service

Education

High school diploma

Tools

EHR systems

Telehealth platforms

Job description

Patient Scheduling Coordinator - Help Improve Access to Mental Health Care!

Rural Psychiatry Associates is seeking a Patient Scheduling Coordinator to join our growing team! If you are highly organized, detail-oriented, and passionate about delivering exceptional patient care, this is your opportunity to make a meaningful impact in mental health services.

Why Join Us?

At Rural Psychiatry Associates, our mission is to provide high-quality mental health care to communities that may not otherwise have access to these essential services. Through both in-person and telemedicine care, we serve patients of all ages across North Dakota, South Dakota, Montana, Minnesota, Utah, and Alaska in hospitals, clinics, schools, and senior living facilities.

As a Patient Scheduling Coordinator, you will play a vital role in ensuring a seamless scheduling process, helping patients access the care they need while supporting our healthcare providers in optimizing their schedules.

The Role: What to Expect

• Location: Based in our Grand Forks, ND office.
• Schedule: Full-time, Monday - Friday.
• Collaborative Support: Work closely with patients, healthcare providers, and administrative teams to coordinate efficient patient scheduling.

Key Responsibilities

• Appointment Scheduling: Efficiently schedule patient appointments, optimizing provider availability.
• Patient Communication: Provide exceptional customer service by assisting patients with scheduling inquiries and appointment-related concerns.
• Record Management: Maintain accurate and up-to-date appointment records while adhering to confidentiality and HIPAA guidelines.
• Coordination & Follow-Up: Ensure smooth patient flow by coordinating follow-up care and rescheduling as needed.
• Insurance & Demographics: Accurately input and verify patient demographic and insurance information.
• Telehealth Support: Maintain a thorough understanding of telehealth technologies to facilitate virtual appointments.
• Administrative Support: Assist with additional scheduling and clerical tasks as needed.

What We're Looking For

• High school diploma or equivalent required.
• Experience in scheduling appointments, preferably in a healthcare setting.
• Strong communication skills, both written and verbal.
• Attention to detail with the ability to multitask in a fast-paced environment.
• Proficiency in electronic health record (EHR) systems and general computer skills.
• Ability to maintain patient confidentiality and adhere to HIPAA regulations.
• Highly organized, self-motivated, and able to work independently.
• Strong time management and prioritization skills.
• Willingness to learn and adapt to new technologies.

What We Offer

We prioritize the well-being of our team members just as much as our patients. Our benefits include:

• Medical, Dental & Vision Insurance
• Long & Short-Term Disability Insurance
• Life Insurance
• 401(k) Retirement Plan
• Generous Paid Time Off (accrual based on hours worked)
• Paid Holidays