Patient Scheduling Coordinator

Rural Psychiatry Associates; Grand Forks (ND); On-site; USD 36,000 - 48,000; Full time

Job summary

Rural Psychiatry Associates is seeking a Patient Scheduling Coordinator to join our growing team in Grand Forks, ND. The role focuses on efficient appointment scheduling, patient communication, and coordination with healthcare providers to improve access to mental health care.

The ideal candidate is organized, detail-oriented, and comfortable working in a fast-paced healthcare environment, with experience in scheduling and HIPAA-compliant record-keeping.

Qualifications

• High school diploma or equivalent required.
• Experience scheduling appointments, preferably in a healthcare setting.
• Strong written and verbal communication skills.
• Attention to detail with the ability to multitask in a fast-paced environment.
• Proficiency in electronic health record (EHR) systems and general computer skills.
• Ability to maintain patient confidentiality and adhere to HIPAA regulations.
• Highly organized, self-motivated, and able to work independently.
• Strong time management and prioritization skills.
• Willingness to learn and adapt to new technologies.

Responsibilities

• Schedule patient appointments and optimize provider availability.
• Communicate with patients about scheduling inquiries and concerns.
• Maintain accurate appointment records with confidentiality and HIPAA guidelines.
• Coordinate follow-up care and rescheduling as needed.
• Input and verify patient demographics and insurance information.
• Support telehealth by facilitating virtual appointments.
• Provide administrative scheduling and clerical support.

Skills

Scheduling experience

Communication skills

Attention to detail

Time management

Independent work

Willingness to learn

Multitasking

Education

High school diploma or equivalent

Tools

EHR systems

Job description

Patient Scheduling Coordinator - Help Improve Access to Mental Health Care!

Rural Psychiatry Associates is seeking a Patient Scheduling Coordinator to join our growing team! If you are highly organized, detail-oriented, and passionate about delivering exceptional patient care, this is your opportunity to make a meaningful impact in mental health services.

Why Join Us?

At Rural Psychiatry Associates, our mission is to provide high-quality mental health care to communities that may not otherwise have access to these essential services. Through both in-person and telemedicine care, we serve patients of all ages across North Dakota, South Dakota, Montana, Minnesota, Utah, and Alaska in hospitals, clinics, schools, and senior living facilities.

As a Patient Scheduling Coordinator, you will play a vital role in ensuring a seamless scheduling process, helping patients access the care they need while supporting our healthcare providers in optimizing their schedules.

The Role: What to Expect

• Location: Based in our Grand Forks, ND office.
• Schedule: Full-time, Monday - Friday.
• Collaborative Support: Work closely with patients, healthcare providers, and administrative teams to coordinate efficient patient scheduling.

Key Responsibilities

• Appointment Scheduling: Efficiently schedule patient appointments, optimizing provider availability.
• Patient Communication: Provide exceptional customer service by assisting patients with scheduling inquiries and appointment-related concerns.
• Record Management: Maintain accurate and up-to-date appointment records while adhering to confidentiality and HIPAA guidelines.
• Coordination & Follow-Up: Ensure smooth patient flow by coordinating follow-up care and rescheduling as needed.
• Insurance & Demographics: Accurately input and verify patient demographic and insurance information.
• Telehealth Support: Maintain a thorough understanding of telehealth technologies to facilitate virtual appointments.
• Administrative Support: Assist with additional scheduling and clerical tasks as needed.

What We’re Looking For

• High school diploma or equivalent required.
• Experience in scheduling appointments, preferably in a healthcare setting.
• Strong communication skills, both written and verbal.
• Attention to detail with the ability to multitask in a fast-paced environment.
• Proficiency in electronic health record (EHR) systems and general computer skills.
• Ability to maintain patient confidentiality and adhere to HIPAA regulations.
• Highly organized, self-motivated, and able to work independently.
• Strong time management and prioritization skills.
• Willingness to learn and adapt to new technologies.

What We Offer

We prioritize the well-being of our team members just as much as our patients. Our benefits include:

• Medical, Dental & Vision Insurance
• Long & Short-Term Disability Insurance
• Life Insurance
• 401(k) Retirement Plan
• Generous Paid Time Off (accrual based on hours worked)
• Paid Holidays