Patient Scheduling Coordinator

Dental Care Alliance; Delray Beach (FL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) retirement plan

Job summary

Dental Care Alliance is seeking a Patient Service Representative in Delray Beach, FL. The ideal candidate will have dental office experience and be passionate about creating outstanding patient experiences.

Your responsibilities will include answering calls, scheduling appointments, and maintaining accurate patient records. We offer competitive compensation, comprehensive benefits, and opportunities for career growth within a supportive team culture.

Qualifications

• Dental office experience required.
• 4+ years of hands-on experience in a dental office.
• Experience in a healthcare office preferred.

Responsibilities

• Answer and manage high-volume inbound calls.
• Schedule and confirm patient appointments.
• Manage patient communications through various channels.

Skills

Communication and customer service skills

Organizational skills

Multitasking ability

Knowledge of insurance plans

Tools

Dentrix

Eaglesoft

Open Dental

Job description

Overview

Patient Service Representative (Dental Experience Required)

Advanced Dentistry of South Florida | Delray Beach, FL Full-Time | Monday – Friday 15340 Jog Rd, Suite 100, Delray Beach, FL 33446

Join One of South Florida's Premier Dental Practices

Advanced Dentistry of South Florida has been serving the community since 1982 and is proud to be the official dental provider for FAU Athletics. Our state-of-the-art, multi-specialty practice brings together general dentistry, endodontics, oral surgery, and advanced specialty care under one roof, delivering an exceptional patient experience and clinical excellence.

We are seeking an experienced Patient Service Representative with prior dental office experience who thrives in a fast-paced environment and is passionate about creating outstanding patient experiences.

What You'll Do

As the first point of contact for our patients, you will play a critical role in keeping the practice running smoothly while helping drive patient satisfaction and schedule success.

Responsibilities include:

• Answering and managing high-volume inbound calls
• Scheduling, confirming, and optimizing patient appointments
• Greeting and checking in patients
• Verifying dental insurance benefits and eligibility
• Collecting copays and patient payments
• Assisting patients with treatment and financial discussions
• Managing patient communications through phone, email, and text
• Supporting recall, reactivation, and schedule-fill initiatives
• Maintaining accurate patient records and documentation
• Collaborating closely with doctors, hygienists, and leadership to ensure an exceptional patient experience

Qualifications

• Dental office experience required
• Strong communication and customer service skills
• Comfortable working with computers and digital systems
• Experience with Dentrix, Eaglesoft, Open Dental, or similar software preferred
• Strong organizational skills with the ability to multitask effectively
• Positive attitude, professionalism, and a team-first mindset
• 4+ years of hands‑on experience working in a dental office
• Experience working in a dental, medical, or other health‑care office preferred
• Knowledge of insurance plans (HMO/PPO) is a plus
• Experience answering telephone
• Must have exceptional customer service skills

What We Offer

• Competitive compensation
• Medical, dental, and vision benefits
• Life and disability insurance
• 401(k) retirement plan
• Paid training and professional development
• Career growth opportunities within a respected organization
• Modern, technology‑driven work environment
• Supportive team culture focused on excellence and patient care

Legal Disclaimer:We comply with all minimum wage laws as applicable. All benefits are subject to potential vesting and eligibility requirements. The Company is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex, gender, sexual orientation, citizenship status, or any other characteristic protected by applicable law.